Customer Service Data Entry

Meredith Morckel

**** *********** **. *** * ● Fairlawn, OH 44333 ● 330-***-**** ● ***********@*****.*** Innovative professional with years of success in collaborating with all levels of management to provide quality customer service, data entry, creative content, marketing strategies, and social media posts. Provides direction, support, and project management expertise while transforming relationships with customers. Executes ad copy and blog posts that meet deadlines and exceed expectations. AREAS OF EXPERTISE

● Data Entry ● Customer Service ● Proofreading & Editing ● Research & Fact Checking ● Web Content

● Blog Posts ● Industry Networking ● Online Marketing ● Social Media ● Copywriting ● Ghostwriting NOTABLE ACHIEVEMENTS

Developed and implemented the Family Development Program from scratch.

Led the implementation of the Incept blog and social media department.

Built a freelancing career as a writer, proofreader, marketer, and editor. PROFESSIONAL EXPERIENCE

MORCKEL FREELANCING LLC., Fairlawn, OH 2013 – Present Freelance Writer & Editor

Independent contractor specializing in a variety of editing and writing services. Design and implement online marketing campaigns. Collaborative communicator continually focused on improving sales. KEY ACCOMPLISHMENTS:

Developed dynamic ad copy for Mars Antivirus and Ultra-Haptic Hands.

Wrote blog posts for CodigoDelSur.

Advertising and market research for Dimmerling Realty. NEWARK ELEMENT 14, Richfield, OH 2011 – 2013

EChannel Specialist, Newsletter Columnist

Created, quoted, and processed orders. Completed daily data entry tasks and assisted with customer service. Utilized OCR software programs in addition to Microsoft Word, Excel, and Outlook. KEY ACCOMPLISHMENTS:

Trained new EChannel employees.

Pitched and created editorial column for monthly internal newsletter. INCEPT, Canton, OH 2010 – 2011

Telerecruiter / Blogger

Scheduled blood donor appointments by conducting outbound phone calls. Created social media content to promote the company.

KEY ACCOMPLISHMENTS:

Promoted from Conversational Marketing Expert to Internet Conversational Marketing Expert in less than 2 months.

Championed the new social media department.

AKRON SUMMIT COMMUNITY ACTION, Akron, OH 2008 – 2010 Family Development Program Coordinator

Developed and oversaw assistance program for low-income Summit County families. KEY ACCOMPLISHMENTS:

Created program guidelines.

Organized and coordinated services.

Designed program advertisements and informational pamphlets.

Helped dozens of disadvantaged families find housing and employment. EDUCATION

BLUFFTON UNIVERSITY, BLUFFTON, OH

B.A. Degree (Writing)

Contributor, Shalith Literary Journal

Staff Writer, Witmarsum Newspaper

BLUFFTON UNIVERSITY, BLUFFTON, OH

B.A. Degree (Psychology)

Psi Chi, National Honors Society in Psychology

Dean’s List

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