Sales Customer Service

Mark Riordan

www.linkedin.com/in/markriordan* 630-***-**** ************@*****.***

SALES & BUSINESS DEVELOPMENT CONSTRUCTION PROJECT MANAGEMENT Top performing sales professional with record of success in project management and generating new business opportunities. Highly goal driven and self-directed; leverages exceptional communication, presentation, and negotiation skills to develop solid long term relationships that facilitate project success. Solutions orientation swiftly identifies opportunities to improve processes, reduce waste, and facilitate teamwork; consistently exceeding expectations from customers and co-workers alike. Offering a commitment to quality client service and high professional standards combined with practical business know-how that maximizes profitability and builds long-term alliances. KEY SKILLS

KEY ACCOMPLISHMENTS

• Exceeded regional account sales revenue goals by 220% by optimizing service efficiency and increasing market share within the environmental services industry.

• Spearheaded the market analysis, site selection, and on-time opening of 85 new Blockbuster retail locations for leading national retail chain.

• Successfully led 450 divisional sales representatives in building new partnerships through service expansion to existing clients, cost reduction and process improvement, and exemplary customer service initiatives.

• Extensive community connections and civic contributions include leadership and public relations activities that increase visibility and build mutually enterprising relationships throughout the community. 20 year Naperville Jaycees member contributing expertise in event management including equipment rental, set up and tear down, and parade logistics for St. Patrick’s Day annual parade.

• Recognized by Northern Illinois Home Builder Association’s Cavalcade of Homes with 8 distinct awards for superior design and product implementation within the home building industry.

• Key contributor on Soup’s On! 2013 Steering Committee Chair Position as Food/Beverage Donor Interface. Restaurant Donations and Services Coordinator for Soups On annual Rotary community wide fundraising event raising over 100K through the concerted efforts of over 25 area restaurants and broad based support from the business and nonprofit communities.

• New Business Development • Customer Account Management

• Cost Containment & Budget Management • Bid Development

Customer & Project Need Analysis Estimating, Cost Analysis and Budgeting

Contract Negotiations & Specifications Permits, Inspections and Code Compliance

Sub Contractor Recruitment and Supervision Records Management and Project Reporting EDUCATION CERTIFICATIONS LICENSURE

M.B.A, University of Dallas, Dallas, TX

B.S. Business Administration, Illinois State University, Normal IL NAHB Graduate Builder Institute Certificate 1991- 2009 Certified Graduate Builder & Remodeler, Certified Green Professional, Aging in Place Specialist Journeyman Plumber’s License, City of Chicago

PROFESSIONAL EXPERIENCE

FOX RIVER BUILDERS AND REMODELERS, LTD., Naperville, IL 1996 - 2015 Owner: Operated and directed all aspects of custom design and build new construction and remodeling firm serving high end customers in suburban Chicago.

• Demonstrated team leadership, reliable communication and coordination with architects, designers, building inspectors, sub-contractors, and material manufacturers and suppliers.

• Provided administrative oversight of all project records and reports including budget analysis, invoice generation, contract development, sub-contractor payouts, and permit acquisition.

• Exceptional marketing and sales promotions included feature story coverage in Chicago Tribune, Sun Times, Daily Herald and regional trade publications.

• Selected to provide dynamic Sales and Marketing training for members of National Association of Home Builders Council at Illinois State University. WASTE MANAGEMENT, INC., Oak Brook, IL 1993 - 1996

Midwest Regional Account Sales Manager

Sold, implemented and managed a full menu of environmental services program to corporate customers with multiple sites and locations throughout the Midwest.

• Dramatically increased scope of services for existing clients by optimizing service delivery for large scale corporate clients: General Electric, Marriott Hotels, Boston Market, and Clark Oil.

• Increased profit margins by 25% by partnering with clients in cost-reduction programs, consolidating billing, and optimizing service delivery while increasing customer loyalty.

• Consistently grew revenue and exceeded annual goals through the development of innovative service agreements that reduced individual customer costs while increasing overall market share. FOX RIVER BUILDERS AND REMODELERS, LTD., Naperville, IL 1989 – 1993 Owner: Established design and build firm for residential market in western suburbs (see above) BLOCKBUSTER VIDEO MIDWEST, Burr Ridge, IL 1987 - 1989 Construction Manager and Real Estate Analyst

Commercial retail developer under licensed agreements with Blockbuster provided full cycle property development for rapidly expanding national brand from site selection through turn -key operations including ongoing property management and maintenance for 85 retail outlets. ADDITIONAL EXPERIENCE

MP CONTRACTORS, DALLAS TX

Director of Sales: commercial tenant finish-out construction services MJ CORBOYPLUMBING AND FIRE PROTECTION COMPANY, CHICAGO IL Journeyman Plumber & Project Manager: performed estimates, installs, sales & customer service Mark Riordan 2/2

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