HR Generalist/Manager

Highlight of Qualifications

Dedicated professional with experience in Management, Training, Human Resources, Sales and Customer Service.

Proficiency in developing and building long lasting client and company relationships.

Accustomed to change and able to work independently in fast paced environment.

Commended for teamwork, leadership, and bilingual skills.

Self-motivated to continuously meet and exceed daily expectations.

Experience

Dec 2015 to Present

Key Software Solutions

Chandler, AZ

Human Resource Generalist

oRecruiting Process – Complete Cycle

oBenefits – Complete Cycle

oUpdate and Maintain all Personnel Files

oPayroll for 90+ Employees

oMaintain OSHA Log

oCreate, Update and Maintain Policies and Procedures

oSafety and Compliance

Oct. 2015 to Dec. 2015

Experis/Manpower

Tempe, AZ

Temporary Assignment

Onboarding Coordinator

oResponsible for conducting backgrounds for several company branches throughout the United States.

oEnsure background and drug screens were completed in timely manner.

oFollow-up, provide assistance and answer consultant questions as needed.

Jan. 2015 to Sept. 2015

Survival Flight Inc.

Mesa, AZ

Human Resource Generalist

oRecruiting Process – Complete Cycle

oBenefits – Complete Cycle

oUpdate and Maintain all Personnel Files

oPayroll for 90+ Employees

oMaintain OSHA Log

oCreate, Update and Maintain Policies and Procedures

oSafety and Compliance

Jan. 2014 to Nov. 2014

Capistrano’s Bakery

Phoenix, AZ

Human Resource Generalist

oRecruiting Process – Complete Cycle

oBenefits – Complete Cycle

oUpdate and Maintain all Personnel Files

oPayroll for 70+ Employees

oConduct Safety Training and Maintain OSHA Log

oTraining of all Administrative Associates

oInitiated, Implemented and Manage Recognition Process

Oct. to Dec. 2013 Temporary Assignment

Waterfront Staffing/ABM Janitorial

Tempe, AZ

Human Resource Specialist

oScreen, Interview and place new associates.

oConduct New Hire Orientation.

oResponsible for ensuring I-9, E-verify, Background checks and all required paperwork was completed accurately and in a timely manner for all new hires.

oAdministered placement testing to new associates.

July 2012 to Aug. 2013

Solutions Staffing

Scottsdale, Arizona

Executive Account Recruiter promoted to Assistant Office Manager

oDevelop client relationships by providing the best candidates and excellent customer service.

oIncrease client database resulting in an increase in business and revenue.

oScreen, Interview and place new associates.

oResponsible for ensuring I-9, E-verify, Background checks and all required paperwork was completed accurately and in a timely manner.

oAdministered placement testing to new associates.

Feb 2006 to July 2012

University of Phoenix

Phoenix, Arizona

Enrollment Counselor (E.C) promoted to Sr. E.C. / Team Lead / Division Specialist

oProvide excellent customer service for prospecting students.

oProvide assistance and mentoring for active students to ensure retention.

oEnsure enrollment documents are accurate and completed in a timely manner

oAssist new hires with training and developing once they are on team.

oProvide administrative support for manager

June 2003 to Feb. 2006

e-Telecare Global Solutions

Phoenix, Arizona

Customer Service Representative promoted to Training Supervisor

oCSR: Provided excellent customer service while assisting customers with wireless technical support.

oTraining Supervisor: Responsible for training up to 65 new hires in the Cingular WSC project.

oMentored new hires as they transition from training to call floor.

oMonitored calls to ensure quality assurance and customer satisfaction and answered escalated calls.

oDeveloped and maintained training manual

oResponsible for providing feedback to new hires including disciplinary action and termination.

October 1999 to April 2003

Mesa Public Schools

Mesa, Arizona

Human Resources Generalist

oResponsible for hiring cafeteria employees for over 75 schools

oConducted background checks/fingerprints

oEnsure all new hire paperwork is submitted and processed

oConducted New Hire Orientation

oAssisted with bilingual support and training

Education

University of Phoenix

Phoenix, Arizona

BSB/HRM

Bachelor of Science in Business with a concentration in Human Resource Management

La Puente High School

La Puente, California

Diploma

General Studies

Technical Skills/Proficiency's

Excellent Customer Service Skills Experience 15+ years

Bilingual l Spanish- (Speak, Read and Write)

Leadership / Management Experience 5+ years

Training and Development Experience 5+ years

Advanced Computer Skills

Human Resources Experience 10+ years (not all experience reflected on resume)

Accounting Experience - Accounts Receivable & Payable, Payroll

PayChex, Quickbooks and ADP Experience

Sales Experience 7+ years

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