Objective:
To grow with a company and obtain knowledge of every aspect
Highlights:
Hard-working
Sales proficiency
Excellent communication skills
Excellent multi-tasker
Dependable
Goal-oriented
Internet savvy
Team-player
Neat, clean and professional appearance
Engaging personality
Experience:
Disneyland Resort June 2015 - November 2015
Hostess
Greeted guests as they walked through our doors
Checked in guests with reservations
Made reservations for guests in person and over the phone
Listened to any specific requests the guests had and repeated them back to let them know I understood
Up-sold higher class dining tickets and seats in our restaurant to increase profits
Assisted diners with seating and perfect table service as needed
Limited problems and liability related to customers' excessive drinking
Responsible for daily set up, regarding five stations.
Listened and followed all rules and regulations from superiors
Panera Bread November 2013 - June 2015
Bakery-Cafe Associate
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Recorded customer orders and repeated them back in a clear, understandable manner.
Communicated clearly and positively with co-workers and management.
Worked well with teammates and openly invited coaching from the management team.
Prepared items according to written or verbal orders, working on several different orders simultaneously.
Counted registers at the end of each shift daily
Assisted management with payroll
Education:
Diamond Ranch High School
High School Diploma
Pomona, CA
September 2009 – May 2013
Citrus College
Major: Business Administration
Glendora, CA
September 2013 – June 2017
References:
Jasmine Cespedes
Alex Benvengu
Brenden Seng