Customer Service Sales Representative

ROB’ASHLEY JONES

**** *. **** **. ***. J*** Jacksonville, Florida 32208 904-***-**** ***********@*****.***

OBJECTIVE

Seeking an entry level position where I can utilize my skills and ability with a company or business

SKILLS PROFILE

•Flexible

•Excellent Customer Service

•Fast Learner

•Detail –Orientated

•Problem Solver

•Goal Oriented

EMPLOYMENT HISTORY

CUSTOMER SERVICE REP DIAL AMERICA 5/9/2016 PRESENT

JACKSONVILLE FL

OUTBOUND SALES REPRESENTATIVE

TELEMARKETING CALLS

ONLINE ACCOUNTS

OVER THE PHONE CUSTOMER SERVICE

Sale Associate/Bra Fit Specialist Beall’s Department Store

10/1/2015 4/30/2016

Jacksonville FL

•Greeted customers and determined their needs and wants

•Discussed type, quality and number of merchandise required for purchase

•Recommended merchandise based on individual requirements

•Advised customers on utilization and care of merchandise

•Provided advice to clients regarding particular products or services

•Explained the use and advantage of merchandise to customers

•Answered customers’ queries and concerns

•• Demonstrated live working of items

Team 1 Service Hospitality

11/1/2014 4/1/2016

Jacksonville FL

Cleaning

Excellent Customer Service

Cooking

Set up Events

Self Employed (Stylist, Internet Promoter)

3/27/2003 9/1/2013

Jacksonville FL

•Major duties of a salon manager include oversight of facility operations, ensuring that customers are satisfied, managing employee’s schedules and performance, as well as working to make sure the salon is profitable.

•Interview, hire, train, promote, supervise and fire employees.

•Oversee the stylist schedules and strive to provide opportunities for staff training in the latest techniques in the cosmetology industry.

•Customer service needs are met.

•Oversee salon conditions in terms of appearance, cleanliness and safety, as well as making sure all supply inventories are stocked. Banking, budgeting and other financial issues are the responsibility of the salon manager, as is ensuring that profit is made.

•Internet promotions and networking for self and other businesses. Web and business cards/flyers design.

EDUCATION: Samuel Wolfson High School 2002

Riverside Hairstyling Academy 2003

*Currently pursuing Bachelor’s Degree of Science in Business*

ACTIVITIES

-[Volunteer], Parent Board Community Connections 2015- present, Jacksonville, FL

-Policy Council, Clara White Mission

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