Customer Service Assistant

Craig J. King

Address Contact Information

*** *. ******** ******* **. Phone: 920-***-****

Appleton, WI 54913 e-mail: *******@*****.***

CAREER Seeking a postion where utilization of education and past experience will be

OBJECTIVE used to help shape the vision and goals of the organization

PROFESSIONAL Assistant Vice President - Commercial Banking: American National Bank (2013-2015) Responsible for providing growth within bank by adding new relationships. This was achieved through business development, leveraging centers of influence, and involvement within community. Served as relationship manager to new customers.

Vice President: First State Bank (2012-2013) Accountable for loan and deposit growth to the bank. Helped to diversify the bank’s portfolio by bringing in customers from non traditional markets. This was accomplished through business development throughout the Fox Valley and Green Bay.

Executive Director: Appleton Family Ice Center (2010-2011) Responsible for all operations including accounting functions to ensure financial stability while establishing and monitoring budget. In charge of all individual and corporate sales with an emphasis in building strong relationships within the community. Promoted facility through community service events, establishing programs, and website design. Managed personnel which included hiring, scheduling, and monitoring performance. Prior to executive director, served on board of directors as treasurer since 2004

Commercial Loan Officer/Assistant Vice President: Community First Credit Union (2007-2010) Responsible for establishing and managing commercial loan portfolio throughout Northeastern Wiscsonsin. Monitored $43 million dollar portfolio. Served as commercial loan officer for wide array of businesses in both size and scope. Worked directly on credit analysis and was voting member in loan approval process. Underwent continued training in areas of customer service, legal framework, and credit analysis. Served in business development through positions in chamber committees, rotary, and nonprofit organizations.

Assistant Vice President: First National Bank Fox Valley (2002-2007): Established and served

business clients by offering financial products and services. Monitored clients financial results

to ensure goals were met. New business development was achieved through leveraging centers of

influence and active roles in professional organizations. Promoted to Assistant Vice President

within 6 months of hire and consistent in meeting growth goals.

Market Maker: Chicago Board Options Exchange, Chicago, IL (1995-2002) Responsible for projecting market trends based on micro and macroeconomic data as well as historical information to develop strategies for portfolio management. With research conducted on various industries, sectors and individual companies, asset allocation strategies were formulated. Exercised complete control over portfolio account. This included risk analysis, trading expenses, and all executive decisions. Served as trading crowd representative.

Market Maker Clerk: Chicago Board Options Exchange, Chicago, IL (1993-1995) Collected data from stockholder meetings, news services, and industry information to assist employees in their decision-making process. Assisted in market maker transactions through position analysis and served as risk advisor.

EMPLOYMENT Co-owner: Bagsport, Inc. LaCrosse, WI (1992-1995) Started up a company based on a

HISTORY patented duffle bag. Formulated business plan setting financial structure and guidelines.

Served as product manager in development of the bag.

Sales Consultant: AAA Sports/Northland Golf and Ski, Madison/LaCrosse, WI (1987- 1993) Part time. Assisted in meeting customers needs with products and services. Consistently top sales performer.

EDUCATION University of Wisconsin-LaCrosse, LaCrosse, WI

Bachelor of Science Degree Business Administration, May 1993

Majors: Finance and Economics

REFERENCES References are available upon request

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