Customer Service Administrative Assistant
Resume:
JESSICA N KOUTSOUKOS
SUGAR LAND, TX *****
*****************@*******.***
Career Objectives
I am a focused and driven individual, looking to gain a career in Human Resources or Office Administration. Summary of Qualifications
My customer service experience and strong interpersonal skills, as well as my educational qualifications, add up to ensure the positive impact I can make when added to a stable, professional environment. Work History
Advance Auto Parts, RALEIGH, North Carolina
Administrator Nov 01, 2015 - Feb 01, 2016
Technical Support: answer all incoming phone calls regarding customer accounts for user creation, user management, and general support for Q&A for TACS and VVMD.
Data Entry: create new classes, TechNet, AAP, and VVMD users, enter new CTI enrollments.
Run weekly reports on classroom attendance and email out to customers 2 weeks ahead of time.
Activate, add funds, and manage PEXcard accounts.
File and organize all received emails/documents by date and region number.
Process class attendances using TACS and send out certificates of completion by mail. AEROTEK INC, Houston, Texas
Administrative Assistant Dec 01, 2014 - Apr 15, 2015
Answer all incoming phone calls within 3 rings
Run twice-daily new hire orientations
Audit all employee folders to send up to corporate
Attend to any office partners requests
Order supplies/maintain supply closet
Keep track of all employee folders and dispose of properly when time
Track office scorecard based on corporates weekly audits
Attend and maintain front reception area
TrueBlue, Inc., MORRISVILLE, North Carolina
Service Specialist/Payroll Assistant Jun 10, 2013 - Sep 19, 2014
Run daily payroll for contracted employees
Answer 3+ line phone system for main office as well as branch offices
Assist with operations, recruiting, and sales preparation
Follow up with all contractors to check availability monthly
Keep track of all employee folders and maintain supply/file closet
Keep track of all missed calls through message center and follow up by COB Education
Athens Drive High School, Raleigh, North Carolina
High School Diploma/GED
GPA: 3.64
Computer Skills
Typing Speed: 50 Words Per Minute
• Database Software (Oracle, Access, etc)
• EMail Software (Outlook, Thunderbird, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Personal Computers
• Presentation Software (PowerPoint, Flash, etc)
• Spreadsheet Software (Calc, Excel, etc)
• Word Processing Software (Word, WordPerfect, etc) Language Skills
English - Excellent ( Read Write Speak )
Driver's License
Class C - Standard Driver's License
References
Steven Lynch
Operations Manager
TrueBlue, INC
*******@***.***
Christin Woods
Commercial Sales Analyst
Advance Auto Parts
Amanda Bringhurst
Customer Support Associate
Aerotek, INC
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