Customer Service Sales
Resume:
Lauren Eagan
Little Elm, TX ***68
*********@*****.***
Objective
Seeking a challenging entry level position in the Medical Administrative Field. To gain knowledge and expertise in the front office, while continuing to hone my customer service skills by providing a comfortable experience every time a patient walks through the doors.
Employment History
Seasonal Merchandiser
March 2016 –Present Quick Turn Merchandising, TX.
Responsible for promptly and accurately merchandising product as it arrives
Setting the product to Lowe’s standards and specifications
Setting displays and endcaps to feature the product as well as to give customers ideas on great placement of their plants
Assistant Store Manager
June 2015 –March 2016 The Children’s Place, Frisco, TX.
Coaching Associates on the importance of great customer service and store up keep.
Working with all associates on loss prevention. And educating them on ways to keep the S.H.R.I.N.K down.
Regularly meeting set sales plan and surpassing the sales of the previous year.
Checking in shipment in a timely and accurate manner. And quickly replenishing the sales floor to maximize sales.
Oversee day to day operations, such as opening and closing the store, and banking responsibilities.
Creating the schedule to best fit the business needs of the store.
Assistant Store Manager
January 2015 –June 2015 Gymboree, Frisco, TX.
Assist with day to day operations, such as opening and closing the store, and banking responsibilities.
Checking in new merchandise, and replenishing the floor to maximize sales.
Drives sales by knowing the product and the customer.
Working with all associates on loss prevention by practicing excellent customer service.
Often met the sales plan set by the company, and bypassed the sales of the previous year.
Store Sales Manager
May 2013 - October 2014 Naartjie Kids, Frisco, TX.
Oversee day to day operations such as opening and closing the store, scheduling the staff for the good of the business, cash handling, balancing the cash registers, going to the bank for deposits and change daily.
Coordinating floor sets to make sure that they were done correctly and on time, each month. As well as merchandising the sales floor as needed to keep it fresh and exciting. Upkeep of the store fronts and windows to ensure the most up to date collections and promotions were displayed.
Ensuring that customer service was of the highest importance, therefore making it of the highest quality.
Sales Lead
June 2012 - May 2013 Naartjie Kids, Frisco, TX.
To assist the Store Manager as a member of the management team. Such as opening and closing the store, handling cash, taking deposits to the bank and getting change.
To ensure the very best in customer service. In each monthly touch base I had with the Manager I was told that I was the very best at customer service, hands down. In under a year I was promoted to temporary store manager while the store manager was on maternity leave. And was offered a permanent position when the temporary time came to an end.
To assist in receiving shipments and floor sets each month. Also, fine tuning the merchandising of the floor set to ensure the best possible presentation.
Data Entry/ Functions of a small business
June 2010 - May 2012 Economy Plumbing, Muskogee, OK.
Data entry assuring all bills were correctly entered into Quickbooks
Cleaning the office
Get any needed supplies for the week
Credit Repair
March 2007 - September 2008 TexasLending.com, Dallas, TX.
Call potential loan clients that need help with their credit score and educate them as to how we could help.
Dispute accounts with the credit bureaus, work with credit reporting companies to find ways to remove old or incorrect accounts.
Educate people how to better manage their credit and help them to qualify for a home loan.
Education
February 2002 - June 2003 Cosmetology Career Center, Carrollton, TX.
Cosmetology Degree
August 1995 - May 1999 Hilldale High School, Muskogee, OK.
High School Diploma
Other Experience
I have spent most of my working years in customer service positons, whether it was in retail or food service. I enjoy working with people and I love building strong relationships with my customers. My leadership style is to lead by example and hold people accountable for their actions, to make the work place both productive and positive.
References
References are available on request.
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