Customer Service Insurance

SKILLS SUMMARY

-** years management experience

-15 years customer service experience

-Excellent written and verbal communication skills, organized and detail oriented

-Experience in conflict resolution, resolving problems, and researching answers, claims and policy investigation

-Knowledge of insurance policies and procedures

PROFESSIONAL EXPERIENCE

Claim’s Supervisor, Mercury Insurance June 2002 – April 2016

Clearwater, FL

13 years’ experience as a loyal and dedicated employee with Mercury Insurance. Started as a claims adjustor. 2005 was promoted to Supervisor of the Total Loss Dept. 2007 promoted to the current position of Supervisor of the Claim’s dept. Managed a team of 6 insurance casualty adjusters handling all aspects from initial contact through settlement of the claim. This included property damage, liability coverage disputes and negotiation on bodily injury attorney represented and non-represented clients. My unit handled FL, GA and Michigan personal automobile and commercial auto policies. I over saw the negotiations between insured, attorneys and other insurance companies. I was also tasked with maintaining employee evaluations, reporting, and complaint resolution.

Accounts Receivable/Accounts Payable Manager, Labor Temp USA 2000-2002

Orlando, FL

Maintained billing and budget of accounts for the company and contractors working for our employer partners. Reconcile accounts. Responsible for payroll. Develop, implement and maintain systems, procedures and policies, including accounts payable functions to ensure adherence to company guidelines. Provide accounting assistance to project managers and operations staff; respond to financial questions/concerns to meet business needs.

EDUCATION

620 All Lines Adjustor License

State of Florida Licensed 2002

Bachelor of Arts Degree in Organizational Communications

University of Central Florida, Orlando, FL

Graduated 2000

Contact this candidate