Customer Service Sales

I am a Malaysian and seeking a position in Purchaser/Customer Service/Administrator. I am looking forward for the opportunity to expand my knowledge and skills. It has always been my strength to complete tasks to a high degree of quality and to deadline. I am always eager to learn and open to tackling a wide range of tasks.

Employment History

1.MAY 2012 TILL AUGUST 2015

Purchaser/Customer Service at CKR Contract Service Pte Ltd/CKR Engineering Pte Ltd, Singapore

Making 50 to 60 calls a day to companies to solicit sales for goods and services.

Request quotation with multiple vendors and determines the best deal in the terms of prices, quality, delivery speed, Issuing PO, DO,

Handling Customer queries, complaints personally or via emails.

Evaluate and analyze the best suppliers processes and products by choosing to deliver on their promise time to us.

Supporting Sales Team, Coordinate Sales, Preparing Sales Report every month

Maintain filing system effectively

Payment chaser for rental of equipment & machinery.

Preparing claims for rental equipment,

Have a good relationship with supplier, contractor, dealing with operation

Preparing document for ISO Standard such as Supplier Questionnaire.

Suggest information about product and services

clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem

Filing checklist for machineries like excavator, boom lift, scissor lift.

Applying LE certificate for Machineries.

2.MARCH 2011 TILL APRIL 2012

Admin Assistant/Customer Service Assistant in Ridong Construction P/L (CONSTRUCTION FIRM) SINGAPORE

Responsible for providing administrative and clerical services

maintaining stationery records,

Going through mails and memos and sorting them accordingly,

Handling customer’s calls and complaints through emails and personal.

Making call to private sector to introduce our service,

keeps tract of the outgoing and ingoing machinery to site,

Preparing quotation, issuing PO and internal Delivery Order.

3.January 2001 - February 2011

Legal Secretary, Cheong Wai Meng & Van Buerle, Malaysia

Handling full sets of property legal files.

Handling bank loan documents,

Meeting up customers and signing the loan documents, explaining the terms and condition of the agreement,

Following up with the customer regarding payments,

Providing with customer in assisting with bank loan interest and property knowledge.

Preparing bills and issuing invoice, meeting deadline to protect organization and customer from penalty.

Keeping tracks of handling each project when to handle the keys to Customer.

Education

DIPLOMA IN TEACHING ENGLISH TO SPEAKERS OF OTHER LANGUAGE, April, 2015 (REGISTERED WITH THE COUNCIL FOR PRIVATE EDUCATION SINGAPORE)

ACHIEVED THE REQUIRED STANDARD IN:-

Language Teaching Methodology

Teaching Language Skills

Linguistic and Language Structure

Designing Lesson Plan and Classroom Management

Planning and the use of resources for Language Teaching

INTERNATIONAL ENGLISH TEACHER LICENCE (TESOL LICENSING STANDARDS INTERNATIONAL,

I have completed Diploma and Certificate in International English Teacher while working full time. This qualification help me to work in foreign country in many organization such as trainer, purchaser, customer service, English teacher. As per this qualification I have learned how to communicate effectively, teach, listening skills, writing skills, encouraging people able to interact with all level of people.

UBS SOFTWARE (In-house Practice)

Legal Short and Legal Pac (In-House) Penang, Malaysia. June 2007

Legal short is the software to store all the legal document and particular of clients. This course was providing while I worked at Cheong Wai Meng & Van Buerle

SCHOOL OF MANAGEMENT, (HERIOT WATT CERTIFICATE-PENANG), PENANG MALAYSIA. July 2001

Certificate - Information Technology in Accounting –B GRADE

Introduction To Finance B GRADE

Introduction To Financial Institution and Financial Services –B GRADE

Basic Computers Knowledge, INFORMATIC, PENANG MALAYSIA. June 2000 Microsoft Office-MS WORD, EXCEL, POWER POINT

SPM- GRADE 3

SEKOLAH MENENGAH TUNKU PUAN HABSAH, PENANG MALAYSIA. December 1996

Skills and strengths

Customer service

Worked as a Purchaser cum Business Support and I have developed many skills such as communicating will all level of people, payment chaser, customer service skills, negotiation skills, analysis problem and problem solver, document controller, meeting deadlines, decision maker, cost controller, teamwork-ability to delegates job and willing to take instruction from my superior, encouraging people, confidence and motivation.

Language Skills

I’m able to speak three Language: English, Malay & Tamil. I work with an organization which have multinational people and I’m able to communicate with all level of people.

Achievement

As a Legal Secretary:-

As a conveyancing legal clerk I always make sure to register the property under the Purchaser name within the penalty date. And throughout my 10 years of experience I have protected my organization and my customer not to pay any penalties of deadline.

As a Purchaser/Customer Service

Purchaser and Customer Service I have collected more than S$3.4 million debt within 8 months.

Interests

Reading, Travelling, Cooking, Make over.

Expected Salary & Availability

Expected Salary: SD 1800.00 (NEGO) Willing to start immediately.

Referees

RAJ KUMAR (9827 4797)

PROJECT MANAGER, CKR CONTRACTSERVICE P/L

Mobile: +659***-****

BERNARD CHAN

SALES MANAGER, DACON INSPECTION SERVICES PTE LTD

Mobile: +659*******

Contact this candidate