Human Resources Development Leader / Management

Debra A. Ball, Ed.D. SPHR

***** *********** ******

Perrysburg, OH 43551

Home: 419-***-**** Cell: 419-***-****

*******@*****.***

https://www.linkedin.com/in/debra-ball-edd-sphr-4598839 SENIOR HUMAN RESOURCES DEVELOPMENT EXECUTIVE

HR STRATEGIST & PARTNER ORGANIZATION DEVELOPMENT TRANSFORMATIONAL LEADERSHIP Senior HR and Organization Development Leader who excels at identifying and accelerating strategic measures that strengthen performance with sustained, operational results. An influencer, thought leader, and change agent who applies HR expertise to complex business issues. Develops innovative people solutions to create a dynamic work environment that fosters a culture of innovation and collaboration where all team members are enabled to achieve their greatest potential. Understands the dynamics of change leadership to produce business redesigns and cultural transformation. Strong strategic thinking, decision making, and analytical abilities. Thrives in a demanding, fast paced, diverse, and results-oriented environment. Committed to service excellence by improving decisions that depend on or impact people. Effective communicator across all organization levels. Specific expertise in the following:

Collaborative / Innovative Leadership

Strategic Planning and Execution

HR Generalist

Compensation and Benefits

Talent Acquisition / Development / Management

Succession Planning & Development

Accountability Models and Success Metrics

Organizational Design

High Reliability / Process Improvement & Internal Communications

HR Policy Design / Administration

Large Scale Change Transformation

Building Trusting Partnerships

Positive and Sustainable Change Management

Physician and Executive Leadership Development

M&A Due Diligence & Cultural Integration

Process Improvement / Operational Excellence

Performance Management

Employee Relations (Union & Non-Union)

Faculty Development

PROFESSIONAL EXPERIENCE

ProMedica Health System, Inc., Toledo, OH 2011 - 2016

$3B non-profit integrated healthcare delivery system serving northwest OH and southeast MI, 12 hospitals, 16,000 employees, 750 employed physicians, continuum of care clinics, and service-line institutes; a state- wide health maintenance organization and an academic partnership with The University of Toledo. VP, HR / OD, Learning & Service Excellence

Responsible for overall strategy for its integrated talent management system, workforce analytics, organizational effectiveness, service excellence, leadership development, and its corporate university. Responsible for $1.65M budget, 16 FTEs, and 300+ SMEs / faculty.

Spearheaded the integration of an applicant tracking system, improving time to hire by 21 days; new-hire on- boarding experience by 95%; new electronic employee performance management system with completion rates up over 26% after year one; enhanced learning management system with new student interface.

Dramatically shifted system employee engagement, resulting in increased engagement scores for two years in a row. Physician engagement scores up 4.09 from 3.86 on a 5-pt scale.

Worked to advance the patient experience through the identification, piloting, and scaling of evidence-based best practices and leveraging human-centered behavioral and design concepts. Worked with Cleveland Clinic’s Office of Patient Experience and HPI Consulting as partners on this project, resulting in positive pick-ups of “at risk” value-based purchasing dollars.

Debra A. Ball, EdD, SPHR Page 2

Partnered with local operational business units to successfully implement a change management program for the EMR conversion from McKesson to Epic. This work was supported by process-improvement engineering, and with many talented technical trainers (to assist with computer features/functions and skills training). ProMedica St. Luke’s Hospital, Maumee, OH 1997 - 2011 Second largest business unit, 317 beds; 1,650 employees; 90,000 ED visits; several residency programs. VP, Human Resources Group 2003 - 2011

Served as the chief human resource officer, responsible for overall HR strategy, administrative, and financial operations of the human resources group, including employment, payroll, compensation & benefit management, education and staff development, volunteers and auxiliary, labor relations, HRIS, and compliance. Budget responsibility of $125M, 17 FTEs and 300 indirect FTEs.

Served in an expanded role (VP, HR, Professional / Support Services) and led the facilities management, environmental services, safety & security, organizational quality, and professional staff development from 2003 through 2008, and chaired the Hospital Joint Commission’s Environment of Care Committee which included the emergency management program.

Responsible for organizational quality efforts, becoming the first ISO 9001:2000 certified hospital in NW OH market, achieving JCAHO accreditation and earning Level II recognition from the Ohio Partnership for Excellence; and facility Lean / Six Sigma initiative through the Office of Human Resources.

Led HR Transformational Project to leverage technology and communications to enhance HR Strategy by improving efficiency / lower cost of HR administration service delivery model. Improved efficiencies by 40% and reduced FTEs by two.

Experienced with merger and acquisition activity, and due diligence priorities.

Conducted executive compensation reviews for CEO and all Vice Presidents with the Executive Compensation Committee of the Board of Directors.

Launched new compensation program for managers and staff that widened pay ranges to 40% with variable compensation component.

Designed a defined contribution pension plan to replace defined benefit plan achieving 97% satisfaction rate and savings of 2.7% to 3.6% payroll annually.

Replaced organization's health plan PPO with an EPO that included a Health Reimbursement Arrangement (HRA), achieving $3M cost savings in year one.

Coordinated a physician wellness program jointly with Chief of Staff and developed numerous work / life programs for hospital operations; employee referral program, work / life incentive program, frequency-based call program, etc.

Developed employment brand strategy "Talk about a Great Place to Work" and branded all HR material.

Incorporated an HR metrics dashboard model to improve managerial decision-making time to hire rates reduced to <18-21 days; with a nursing turnover rate of <5%.

Achieved employee 85th percentile and patient 90th percentile satisfaction scores through Press Ganey based on a comprehensive array of HR initiatives, enhancements, and practices. St. Luke’s Hospital HR & Organizational Development Director 1999 - 2003 Responsible for assisting the Vice President in the development of human resource strategy and identifying, planning, and designing the proper approach to organizational performance improvement. St. Luke’s Hospital Corporate & Community Services Coordinator 1997 - 1999 Responsible for the coordination and implementation for the promotion, branding, and communication of organizational marketing and public relations plans to local corporate and community partners. ACADEMIC EXPERIENCE

Tiffin University, Tiffin, OH 2012 - 2013

Adjunct Professor, MBA Program

MBA: Healthcare Administration Program (HCA: 552.90 - Issues in Healthcare)

MBA: Human Resources Program (MGT: 625.90 - Human Resources Planning & Talent Acquisition) Debra A. Ball, EdD, SPHR Page 3

EDUCATION

Doctorate in Education (Ed.D.), 2014

Bowling Green State University, Bowling Green, OH

Dissertation: A Phenomenological Study of the Nurse Leader: Before, During and After Merger, 2014 Master of Science and Education (M.S.Ed.) in Public Health, 1996 University of Toledo, Graduate School, Toledo, OH

Major: Public Health; Minor: Educational Technology Bachelor of Science (BS), Political Science / Pre-Law, 1993 University of Toledo, Toledo, OH

PROFESSIONAL DEVELOPMENT

Certified Healthcare Executive (CHE), Active 2005 - Present Through the American College of Healthcare Executives Society of Human Resources Management - Senior Certified Professional (SHRM-SCP), 2015 Certification through the Society of Human Resource Management (SHRM) Leadership Methods & Error Prevention, 2014

Certified Instructor, HPI Consulting, Norfolk, VA

Communicate with H.E.A.R.T.™, 2014

Certified Instructor, Cleveland Clinic, Cleveland, OH Certified Situational Leadership II (SLII) Trainer, 2014 Ken Blanchard Companies, Southfield, MI

Certified Myers-Briggs Type Indicator (MBTI), 2012 Certified Instructor, CPP, Inc., Ann Arbor, MI

Certified Crucial Confrontations Trainer, 2012

Vital Smarts Co., Kurt Southam & Associates, Columbus, OH Lean Healthcare Certificate, 2012

University of Michigan / Altarum Institute, Ann Arbor, MI Six Sigma Green Belt Certificate, 2008

Rhodes State Community College & Owens Community Colleges, Perrysburg, OH Certified Health Education Specialist (CHES), 1999, Inactive Through the National Commission on Health Education Credentialing AWARDS

Becker’s Great Places to Work in Healthcare, 2014 & 2015 Guardian of Excellence Award, 2014 & 2015

ProMedica’s Employee, Patient, and Physician Engagement Debra A. Ball, EdD, SPHR Page 4

AWARDS

(continued)

(National award provided by Press Ganey for two of our facilities: Wildwood Orthopaedic & Spine Hospital; Defiance Regional Hospital).

Beacon of Excellence Award, 2014

ProMedica’s Physician Engagement

(National award provided by Press Ganey).

HR Department Award for Excellence, finalist, 2009 Toledo Area Human Resources Association & University of Toledo PROFESSIONAL ASSOCIATIONS

Leadership Council, College of Education & Human Development, Bowling Green State University, 2015 - 2017 Member – OD Network (ODN), 2015 - Present

Member – Association for Talent Development (ATD), 2013 - Present Member – International Leadership Association (ILA), 2013 - Present Member – American College of Physician Executives (ACPE), 2011 - Present Member – Northwest Ohio Human Resources Association Member (NOHRA), 2007 - Present Member – American College of Healthcare Executives (ACHE), 2005 - Present Member - Society of Human Resources Management (SHRM), 2003 - Present Council Member – Press Ganey’s National CHRO Engagement Council, appointment made in 2016 Judge – HCM’s Diversity & Inclusive Value Index Award Program, 2016 Judge – HCM’s The Learning Elite Award Program, 2015 Past Speaker – University of Toledo ALA Graduate program, annually since 2011 Past Speaker – University of Toledo “Seed to Root” program, 2011 Board Member – Lucas County Workforce Investment Board, term 2006 - 2010 Board Member – Ohio Hospital Association Workforce Development Committee, 2005 - 2010 Board Member – Maumee Chamber of Commerce (Secretary), 2003 – 2009 Member – Northwest Ohio Hospital Council (Human Resources Council), 2005 - 2008 Past Board Member – American Cancer Society, (Lucas County Unit), 1999 - 2006 Past Speaker – Women Entrepreneurial Network, 2001 & 2006 Past Board Member – YMCA, 2003 - 2005

COMMUNITY ACTIVITIES

United Way of Greater, Toledo, OH, 1997 - Present

Habitat for Humanity, Toledo, OH, 2013 - 2014

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