Customer Service Sales

Veronica Whyte

* ****** ***** ****** ******, NY *0977 Phone845-364-6505 /***************@*****.***

Summary Skilled in all aspects of cash handling, issuing money orders, cashing checks, cross-selling banking products and services, and related duties. Well-developed communication skills demonstrated through extensive customer service, answering multi-line phones, preparing reports and paperwork, and positive interaction with individuals at all levels. Knowledgeable in computer operations and applications including IBM-PC, Windows, Excel, Lotus123, Microsoft Office, Word, A/P and A/R Management.

Consistently noted by supervisors for outstanding job performance, reliability, multi-task skills, efficiency, accuracy, speed, and timely completion of all assignments.

Experience

New York State Thruway Authority, Yonkers,NY 2015-2016

Part Time Toll Collector

Financial deposits, public relations,maintain proper cash limits, account receivable and payable.

Western Union Corp Office, Montvale,NJ. 2013-2014

Compliance Specialist

Analyed gobal financial transactions to provide. detailed reports to GSI management

Implemented and monitored automated finanal transactions according to federal regulations, company polices and procedures, Customer relations,heavy phone volume,weekly account reports.

Verizn Wireless, Orangeburg NY- 2012-2013

Communication Greeter

Temporarily assigned as customer service / Greeter for a fast-paced company specializing in wireless phone sales over the telephone. Performed all aspects of customer service and satisfaction, including answering busy multi-line phone system, coordinating special promotions, and providing detailed information for various products. Handled inbound sales duties, such as taking, processing, and filling orders. Also coordinated troubleshooting and provided support to supervisors.

REFCU Spring Valley, NY- 2006-2010

Bank Teller/ Customer Service

Initially hired as receptionist; promoted due to accuracy, speed, and skills. Teller duties consist of maintaining proper cash limits, cashing checks, accepting deposits, issuing cashier's checks, money orders, and traveler's checks, cash advances, wire transfers, transfer of funds, and paying / receiving large amounts of currency / coin. Customer Service Representative duties included accepting credit card and loan applications, opening and closing accounts, cross-selling and consultative sales of financial products, and maintaining up-to-date knowledge of banking services and products

Another Step Congers, NY- 2007 - 2011

Independent Resthab Assistant

Coordinator for 5 patients in the Skilled group home Unit. Responsible for l the overnight management and, dietary, therapy and social activities of patient care. Foster relationships with geriatric patients and their families. Assess implemented prescription medications for residents; suggest changes for care.

Grunding Staffing Nanuet, NY- 2005 - 2006

Switchboard Operator

Worked as a temp with Benjamin Moore Corporate office answering heavy phone volume. revising daily documentation to allow better work flow for the switchboard area, served as greeter for all office visitors, received their request, and assisted with answers and referrals.

Manpower Temp Bardonia, NY- 2001 - 2005

Administrative Assistant/Customer Service

Provided Support to administrative staff and faculty members. Heavy phone contact, answer customer inquiries, and requests.

Severed as one of the key operator for all accounts payable and receivable transactions.

Metlife Ins Pearl River, NY- 2000 - 2001

Senior Customer Service

Prepared a wide variety of correspondence technical reports, and other documents that required spelling and grammar accuracy. Processed insurance claims of insured recipients which required great attention to detail. Maintained all insurance contracts working closely with contract administrators, specialist and purchasing agents. Performed bookkeeping duties, including accounts receivable and payable, balance statements and bank deposits. Reported all financial transactions for the department daily payroll progress.

Education

Phoenix University - Accounting (Still Pursing)

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