Manager Management

PHILOMENA JOSEPH

B-**-**, REGINA USJ*, JALAN SUBANG PERMAI, USJ1, 47500 SUBANG JAYA, MALAYSIA

M: +601*-***-**** E: *************@*****.***

Professional Summary

Professional driven with more than 20 years in Administration and more than 7 years as Human Resource Generalist with practical understanding of business needs. A creative thinker, problem solver, go getter, independent and a decision maker who effectively balances the needs of employees with the mission of the organization. Strong communication, interpersonal relations, mentoring, negotiations and organizational skills. Part of Senior Management team in the organization.

Highlights

Human Resources Administration

Talent Selection & Acquisition Office & Facilities Management

C&B / Payroll - HR2000 Meeting Management

Interviewing skills Diary & Calendar Management

Employee orientation Travel & Logistic Management

Staff on and off boarding Quality Management System (ISO)

Employment law knowledge Organizing teambuilding/annual dinner

Employee relations Multi-cultural exposure

Manager coaching and training Procurement

Event management Vendor Management

Process Improvement Soft skills

Organization Development

Training & Development Microsoft Outlook

Talent Management Microsoft Excel &Powerpoint

Regulatory compliance Presentation skills

Personnel record maintenance SAP

Problem Solving &Conflict Resolution Outlook Calendar

Accomplishments

Proven track record in setting up HR & Admin department for the organization

Reduced employee turnover by 20%

Introduced Employee Engagement

Developed the induction program for new recruits

Reduction in misuse of medical leaves by 15%

Develop job banding for the organization

Introduce "Perfect Attendance" and "Employee of the Quarter" to retain and attract

Talents

Hold "Townhall Meeting" with employees every quarterly to have two-way interaction

with employer and employees. Design and introduce employee “Suggestion and

Feedback” form

Introduce flexi-hours to retain & attract talents

Ensure all open positions closed with 60-days

Collaborated with technical colleges to attract talents

Led the Sports Committee in organizing Annual Dinner 2014

Ensure all expenses are within the HR & Administration budget

Was hand-picked by GM as Management Representative for ISO implementation and had

successfully obtained ISO 9001 at first audit

Successfully manage a newly set-up business unit consist with 40 headcounts in

providing my expertise in areas of secretarial and administrative

Professional Experiences

(1) Rentwise Sdn Bhd (Industry – IT Leasing)

HR & Admin Manager November 2013 to September 2015 (1 yrs +)

Direct reports – Office Manager (Spore), Senior HR & Admin Executive, HR & Admin Executive and Admin Assistant

Report directly to CEO and as a business partner by collaborating with rest of Line Managers and HOD. Overall responsible for overseeing HR & Admin department supporting seven business units with 70 headcounts. Accountable and administer HR, Staffing and Administration budgets, Talent Acquisition & Management, Employee relation and etc.

Partner with senior management and managers to understand their business direction

and talent needs

Involve in manpower planning discussions and provide HR advices to the management.

Develop healthy relationships with staff at all levels. Cultivate an open discussion

environment within the organization. Ensure employees understands the company

culture and core values so that it supports company’s goals and promotes employee

satisfaction. Provide support and advice to the management in disciplinary procedures

when necessary

Lead the performance management cycle and provide training and coaching to other

people managers. Ensure all staff has an up-to-date job description and clear objectives

Lead the annual salary review cycle

Identify learning and development needs and derive training programs to fulfill these needs

Restructured HR department to provide leadership and outstanding customer service

to all business units

Designed and roll out a comprehensive Employee Handbook outlining corporate policies,

procedures and guidelines for Malaysia operations

Initiated and instituted a wide variety of innovative programs covering employee

relations and performance management to drive the organizational performance

Rolled out “NEO” New Employee Orientation program for new joiners with 30 days and 90

days survey form

Recruiting –interviewing, selecting and hiring process

Support organizational planning – creation of organization charts, review the roles and

responsibilities and job descriptions

Successfully implemented Employee Engagement program to gauge better understanding

of our employees and at the same time to close the gaps by discussing with staff concerns

and suggestions

Payroll Administration – administer strictly the payroll and pay in a timely manner with

“Zero” error until to-date

Recruitment – support all departments to fill qualified vacancies, using testing

methodology in personality profiling in a timely manner

Performance management – review continuously the KPI system to ensure it reflects the

right business drivers and implement to meet organizational strategies

Administer HR & Admin departments budget for the organization

Compilation of HR reports & updates for HOD Meeting on monthly basis

Administer all company stationery items purchasing and vendor management

Coach and guide junior staff in HR matters

Take up ad-hoc projects as assigned

Reason for leaving : Decided to go on career break before resuming another role.

(2) Aker Solutions Malaysia (Industry – Manufacturing Oil & Gas)

Personal Assistant to President – KL Mar 2010 to September 2013 (3 yrs +)

Report directly to President (expatriate). Overall responsible for overseeing Admin department supporting five business units with 25 headcounts.

Provide executive level administrative support to President and his direct reports mixture

of expatriates and locals

Attend weekly management meetings and distribution of MOM

Co-ordinate domestic and overseas conference, travel and logistics and ensuring

compliance with the organization’s policy and practice

Maintain and manage President’s busy calendar and appointments

Create travel request for both President and VP of Operations in SAP system

Compilation of Monthly Operation Reports (MOR) for President

Ensuring compliance of company’s safety rules and regulations at all times

Ad hoc duties assigned by President and VP

Reason for leaving : APAC office was shutdown hence we were offered VSS

(3) Johan Shipping Sdn Bhd (Industry – Shipping)

Admin & HR Executive cum PA to GM – Port Klang Apr 2005 to Jan 2010 (5 yrs +)

Direct reports – Receptionist, Driver, Tea lady, Cleaner and Despatch

Report directly to General Manager based at Port Klang with dotted line to HR Manager based at Kuching. Overall responsible in setting up HR & Admin Department and overseeing it supporting seven business units with 60 headcounts.

Oversee and manager full spectrum of Admin & HR functions which encompasses

manpower recruitment & selection, compensation & benefits, training, payroll,

on-boarding and exit interview and leave administrations.

Reason for leaving : Was headhunted to join O&G industry to support C-level (President (expat)

(4) Star Cruises Sdn Bhd (Industry – Leisure/Travel)

Senior Secretary to SVP Club Operations – Port Klang Mar 2000 to Oct 2003 (3 yrs +)

Direct reports – Junior Secretaries and admin assistant

Report directly to SVP (expatriate). Overall responsible in providing administration support to SVP. Responsible for taking dictation and distributing MOM on weekly basis, arrange for travel & logistic for SVP and ensure department filing management accordance to ISM Standard.

Reason for leaving : Due to business slowdown, several expats including my superior were offered VSS.

(5) APM Irwin Seating Sdn Bhd (Industry –Cinema Seating)

HR & PA to GM – Port Klang Aug 1998 to Dec 1999 (1 yr +)

Direct reports – Tea Lady and Cleaner

Report directly to General Manager. Overall responsible for HR & Admin Department and overseeing it supporting seven business units with 50 headcounts. Management Representative (MR) for Quality Management System (ISO)

(6) Henkel Oleochemicals Sdn Bhd (Industry – Oleochemicals)

Secretary to BDM – TelukPanglima Garang May 1995 to Aug 1997 (2 yrs+)

(7) OCI Engineering (M) Sdn Bhd (Industry – Trading)

Secretary to Sales Manager – Ipoh Sept 1992 to Jan 1995 (2 yrs+)

(8) Bradken (M) Sdn Bhd (Industry – Steel)

Receptionist/Typist/Telephone Operator – Ipoh June 1991 to Aug 1992 (1 yrs +)

(9) Rentokil (M) Sdn Bhd (Industry –Service )

General Clerk – Ipoh Mar 1988 to May 1991 (3 yrs +)

Education & Trainings Attended

Currently pursuing Certified Advanced HR Manager (CAHRM), Post Graduate with MIHRM

BBA (Hons), CGPA – 3.3 (2nd class upper) from Dublin Metropolitan University

ISBT College, KL – 2005 – 2006, Graduated : February 2007

Private Secretarial Studies - Certificate - Goon Inst., Ipoh, Graduated : 1991

Sijil Pelajaran Malaysia – Grade 2 - SMK Raja Perempuan, Ipoh, Graduated : 1987

Trainings Attended :

Disciplinary Procedure – 1998,Understanding & Implementing OSHA &

It’s Regulation – 2006, Sharpen Your Business Writing Skills - 2011

Medical Absenteeism – Whose Responsibility – 2014

Talent Management – Penn State University – 2014,Certificate in HR Practitioner – 2014

Membership :

Member of Malaysian Institute of Human Resource Management (MIHRM)

Personal Information

NRIC : 701***-**-****

Marital Status : Married

Religion : Christian

Citizenship : Malaysian

Language Spoken & Written : English, Bahasa Malaysia and Tamil

Availability : Immediate

THE END

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