LEONARD A. KENDRICK

* ***** ****** *****

Rochester, New York 14620

585-***-**** or 585-***-****

acu4mc@r.postjobfree.com

(OBJECTIVE) To seek a challenging position, where my computer technical knowledge /experiences & customer service skills, can be utilized as an asset for future endeavors.

(PROFESSIONAL EXPERIENCES)

Network Desktop Support: ( DIA) Detroit Institute of Arts (Detroit, Michigan) ( 7 /2009 - 7 /2015 )

I provided efficient high quality tech, support services to ensure timely response to queries, resolution, of problems and report /escalation of service request. Provides “ End-User “ software troubleshooting / support.

Supported environment skilled in “ Phone Etiquette ” and addresses wide array of tech issues.

Troubleshoot clients desktop servers application programs/ Network Infrastructure resources servers, Token ring TCP, I/P addresses, clients password/ network communication issues.

Sales Representative: Niccolo & Maffea {Las Vegas, NV} (10/2008 - 4/2009)

Assisting customers with selective purchases to enhance their keen eye for fashionable luggage.

Strong customer service & understanding & responding to customers needs, along with strong problem solving & ability to follow issues through to a resolution.

Ability to maintain a high level of bookkeeping & store revenue.

Sales Representative: Macys {Las Vegas, NV} (5/2007- 8/2008)

Assist customers, guiding them to their interest / selections of fashionable items.

Consulting with customers giving them an expert opinion of all fashionable wear to fit their profile, as well as their lifestyle.

Managed money for deposits as well as product for inventory,

Sales Representative: Macys (Summerset Mall in Troy, Michigan) (3/2003- 9/2006)

Technical Support: Integrated Power Inc. {Southfield, Michigan} (9/2001- 2/2003)

Handle technical issues dealing with client needs / services to online users desktop applications, as well as programs.

Provide technical support for Novell, Domain Servers, & Mainframe. Ability to restore files that are deleted or cannot be found.

Input/Output related production tasks processing through (CA7- scheduler on MVS-X/A system).

Responding to programmers request / modifications to user change controls.

Help Desk Support /IT: Ford Motor Credit {Detroit, Michigan} (7/1997- 7/ 2000)

Performed equipment set-ups, for client server production lines in accordance with (SOP’s) Standard Operating Procedures.

Performed support regarding system network infrastructures concerning with users desktop programs, software applications & hardware.

Network Analyst/IT: Xerox Corp {Rochester, NY} (1/1970-6/1997)

Troubleshooting network systems infrastructure communication lines, nodes & session connections to servers for both LAN/WAN, .Mainframe, CICS, schedule production task jobs (Jes2), (OS2), NOS!

Supporting client issues to applications & transaction issues as in {NIC/MIS/CICS/NCP/etc.}.

Extensive communication & network skills. Advance application & operating system experience.

(COMPUTER EXPERIENCES)

ISPF / NET / MVS- X/A. OS2, IT, NT, NOVELL 1.2.4 NOS, DESKTOP APPL,… CICS, IN USER /PASSW.RESETS / WINDOWS, 7, XP, 2000 /CA7.VS, DATA BASE ADM

MIS / NCCF, MS OUTLOOK CERTIFICATION TIVOLI, D.BASE ADM. ENTERPRI

MS. OFFICE / CLIENT SERVERS. WEB-SITE, PROTOCALS / PLATFORMS

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EDUCATION PROFILE:

1976-77 Empire State College {Rochester, NY}

{ Computer Science }, APL, PL1 Application /Programs.

1974-75 Rochester Institute of Technology {Rochester, NY}

{ Computer Science }, CIS, communication

1971-73 Monroe Community College {Rochester, NY}

{ Associate Degree}, Business Administration.

1998-20 Oak Land C. College {Southfield, MI}

{ Associate Degree}, High Technology, Tele-Communication.

*REFERENCES AVAILABLE UPON REQUEST*

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