Customer Service Representative
Resume:
Jaylyn Shanklin
**** ******* **., ************, ** 37128
******.********@*****.***
linkedin.com/in/jaylynshanklin
Detail-oriented business professional seeking a receptionist position that will enable me to use my multi- tasking and communication skills in order to keep the office organized, and to make customers feel welcome.
Education
Bachelor of Business Administration, May 2014
Middle Tennessee State University, Murfreesboro, TN Major: Marketing
Minor: Business Administration
Major GPA: 3.0/4.0
Academic Awards and Accomplishments:
Selected for membership in the National Society of Leadership and Success in recognition of high grade point average and demonstrated leadership qualities
Placed 2nd in branding strategy competition for Student Development Program at MTSU Professional Experience
Consolidated Utility District of Rutherford County Murfreesboro, TN Customer Service Representative March 2015 - Present Responsibilities include: Being the liaison between the company and the customer, managing accounts via telephone, resolving complaints independently, and listening intently to note accounts
Promoted from Receptionist position to Customer Service Representative position after 4 months for demonstration of quick learning
Chosen for role of responding to all incoming e-mails from customer base of over 100,000 people due to great written communication skills
A’Gaci LLC Murfreesboro, TN
Fashion Consultant August 2014 - March 2015
Responsibilities included: Using active listening to aid clients on their fashion choices, creating the need for additional items to increase sales, forming relationships for repeat business, and creating marketing displays that are easy to digest
Featured in company-wide newsletter 2 times for outstanding individual sales
Maintained 100% customer capture rate
Named leader of shoe department in three month’s time Dot's Fashions, LLC Smyrna, TN
Supervisor May 2012 - May 2014
Responsibilities included: Carrying out operational responsibilities for both opening and closing procedures, maintenance of standards for security and shortage control, delegation of tasks, and driving sales
Demonstrated team-driven focus by working a heavy sales day on day off; generated 40% increase in typical daily sales
Chosen to train new hires after only 7 months experience
Key outcome of training was a reduction in employee turnover by 25%
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