Customer Service Data Entry

Viviana Gutierrez

***** ***** ***** *** #*

Harbor City, CA 90710

310-***-**** phone

********@*****.***

OBJECTIVE:

To obtain a position with an ethical company that provides an opportunity for me to demonstrate my skills and value to the organization.

PROFESSIONAL EXPERIENCE:

Mistras Group, Carson, California

Inspections Department Data entry administrator 04/14-05/15

●Entered provided data into client's RBMI system & Excel Trackers as required without errors.

●Perform various other data manipulation tasks as directed

●Perform all duties in accordance with applicable Mistras and Tesoro requirements

●Working with piping drawings, plot plans, ISOs and P&IDs

●Exhibiting a flawless commitment to safety in performing all duties

●Working efficiently as a team member within the department.

●Performing quality audits

●Created UT sketches for documented locations and inspection results and submitted them to Mistras Inspector or Crew Leader to complete in a timely manner

●Created system reports to report any equipment malfunctions/damages to supervisor and/or inspector.

Reliable Energy Management, Paramount, California

EDISON/ SDGE Department Team Leader 04/09-03/14

●Answering numerous phone lines

●Process weekly sales commission statements

●Prepare, gather, and manage various Excel worksheets for open leads, cancelled jobs, customer issues, etc, purposes.

●Screening applications to enroll in the ESAP Program (income documents, home ownership, appliance criteria, etc.,)

●Track and manage inventory via internal system & company database.

●Prepare monthly meeting agendas

●Schedule weatherization and refrigerator delivery appointments with customer’s

●Data entry for new customer applications

●Processing and invoicing applications

●Balancing and ensuring payment for accounts payable invoices

●Coaching and training new sales representatives with the program knowledge, filling out the program forms, time management, customer care and sales skills to deliver a high standard of customer service quality.

●Responsible for efficiently addressing customer concerns, complaints and inquires in a timely manner.

●Working closely with the utilities point of contact personnel managing our day to day contact activity

Bebe Sport, Hawthorne, California

Sales Stylist 11/07-04/09

●Established a successful clientele base with local and international clients

●Responsible for delivering outstanding customer service

●Managed the stores merchandise back stock and replenishment using store guidelines

●Ensured proper store maintenance, cleanliness, and safety standards

●Achieved both store and personal monthly sales goals by using creative ways of up-selling, selling merchandise

●Dealt with client’s exchanges, returns and complaints and helped resolve any other problems or questions that the client would have.

Toro Trucking Company, Gardena, California

Administrative Assistant 12/07-04/08

●General office duties including filing, faxing, scanning, copying, etc

●General Data Entry

●Creating invoices

●Assisting with daily shipment logistics

●Responsible for scheduling weekly meetings

●Providing excellent customer service & support

Education & Skills:

-Los Angeles Harbor College. Wilmington, CA

●Associates Degree in Social and Behavioral Science

- California State University Dominguez Hills. Carson, CA

●Bachelor’s Degree in Business Management (in progress)

- Next Level Artist Studios. Long Beach, CA

●Makeup Artistry Certification

-Microsoft Office Suite, Photoshop, Navision, Google applications

-Bilingual – Spanish

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