Manager Software

John Paul Ribaudo

IT Projects and Production Release Cycle Coordinator

**** **** **** ***** ***** MO, 63110 314-***-**** ****@*******.***

Executive Summary

My highly organized, communication oriented approach to IT development operations is aimed at preventing the unplanned work which can capture and squander an IT company’s employees, resources, morale, and time. My work enables efficient and smoother SDLC process execution, which increases productivity and profitability, decreases project risks, and produces deliverables on time as planned.

Technical Summary

Operating Systems

Windows Server 2012R2, 2012, 2008R2, 2008, 2003

VMware vSphere & vCloud

Windows 8.1, 8, 7, Vista, XP, 2000

DBMS

SQLSERVER 2012, 2008R2, 2008, 2005, 2000

Oracle 11g, 10g, 9i, 8i, 8, 7

Platforms

Microsoft .Net v4.5.1, v4.0, .Net v2.0, .Net v1.1

Unisys EAE 3280 Runtime & Developer

Net Express Cobol Compiler 3.1

Software

Microsoft - Office, Access, Visio, Project, TFS, Visual Studio 2013, 2010

IIS - 8.5, 8, 7, 7.5, 6, 5

Oracle - Client, Net Manager, Enterprise Manager

SQLSERVER - Management Studio, Reporting Services

Experience Summary

LUMERIS, INC. - Maryland Heights, MO

07/2013 – 05/2016

Position: Technical DevOps Coordinator

SDLC Release Cycle Coordinator

oResponsible for planning, scheduling, communicating, tasking, executing, and documenting all SDLC Development Operations that enable a SDLC phase to proceed and be delivered on time.

oCoordinated 16 different teams spanning 5 different divisions, depended on the scope of SDLC release or IT/Business Project.

oProcess issue troubleshooting, coordination of resolution.

IT Infrastructure Project Coordinator

Project Types:

oNew Client integration into an existing software platform environment.

oStandup of a new software platform environment

For use in Development, QA, STAGE, and UAT phases the platform’s SDLC

oRefresh of a software platform environment for next SDLC phase

Production Deployment Team Lead

oResponsible and accountable for a production deployment:

To follow its proper process as approved by the Change Control Board.

Collect certifications and sign offs from participants.

Alert NOC of deployment’s outcome/issues.

DevOps Process Document-arian

oResearched and wrote process documents to stand up new environments (partial and full), integrate new clients into environments, refresh environments, and create de-identified data sets.

oCreated word templates for repeatable operations

oMaintained online platform environment information board

Front-End UI Deployment Operator

oResponsible and Accountable to deploy front end UI to environments in production and non-prod domains on a daily basis.

oProvided level 1 technical support for UI deployment issues (IIS issues, deployment log reviews)

DevOps Sharepoint Site Administrator

oPublished Operations Calendar, Process Documents

APEX SYSTEMS INC – Chesterfield, MO

11/2012 – 6/2013

Position: Contractor/Reports Extracts Administrator (at BJC HealthCare, St. Louis, MO)

Member of database software platform implementation and support team.

Developed and administrated SQL queries, views, and stored procedures via SQLSERVER which were used as the source for database reports and database extracts.

Developed and administrated Crystal Reports and Visual Studio SQL Jobs for Data Extracts consumed by the business teams.

Responsible for monitoring and maintaining SQL data extract jobs and delivery of extract’s flat files to users.

Worked with end-users and business team users on a regular basis to gather requirements for new extracts and new custom reports.

Conducted testing of thousands of procedures, reports, views, and extracts for implementation cutover.

HARRIS COMPUTER SYSTEMS, INC (MS GOVERN) Chesterfield, MO

04/2009 - 11/2012

Position: Technical Consultant

Responsible for project coordination duties during installing and implementing

oCoordination, planning, scheduling, documentation, execution, testing, issue troubleshooting/resolution, data migrations and cutovers.

Responsible for installing and implementing product platform on client’s infrastructure

Packaged, Released, and announced company’s newest versions of platform software and supporting applications.

Responsible for maintaining platform stability on internal and demonstration servers.

Trained clients and new employee’s technical aspects of our application and platform via coaching sessions.

Position: Customer Support Specialist

Provided clients with technical administrative support for the company’s software platforms

oInvolved for support for each component of the platform: IIS, UI, SQL Server, Unisys Runtime, MS Access, Crystal Reports, Export Manager, and other 3rd party platform supporting applications.

Provided issue analysis, troubleshooting, and support for urgent issues and down system situations.

Gathered technical requirements from clients and developers and wrote release update technical instructions.

Monitored and managed incoming client issue/request queue.

Member of office social committee

SIMMONS HANLY CONROY LAW FIRM LLC - East Alton, IL

02/2006 - 01/2009

Position: Contractor/Application Support Analyst

Provided attorneys and law firm employees with SQL database support for firm’s internal software platform

odb webpage operational assistance, new software education, db troubleshooting, issue analysis.

Developed and maintained SQL queries, views, and procedures needed as the source for end-users’ SQL reports.

Designed and maintained SQLSERVER Reporting Services reports and Panorama reports for end-users.

Interacted with end-users on a regular basis to gather requirements for new features and new custom reports.

Manual testing of new software in development, currently existing bugs, and software consistency.

Provided proper security access for end-users.

Maintained 15-20 Access databases for end-users.

Education Summary

WEBSTER UNIVERSITY – Webster Groves, MO

05/2014 - Present

Seeking MBA Degree

Seeking degree in IT Project Management

Preparing for the PMP certification

MARQUETTE UNIVERSITY – Milwaukee, WI

06/1998 – 07/2002

Earned Bachelors Degree of Science from College of Business Administration

Majored in Information Technology

CHRISTIAN BROTHERS COLLEGE H.S. – Clayton, MO

08/1994 – 05/1998

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