Customer Service Administrative Assistant

Heather Levie, B.CS.

Email *****.**@*****.*** Phone 780-***-****

Re: Marketing and Communications Representative on Talentdesk.com

I am a resourceful, organized, client-focused person with a knack for inter-personal relations, writing and problem solving. I am also a very hard-working and talented communicator able to work as part of a team or independently as required.

I have direct experience with:

Working with diverse cultures from around the world and people from all walks of life, including those with disabilities (deaf, mentally/physically challenged, etc.)

Writing for the web, social media, research projects and media relations with the Microsoft Office Suite as part of my university studies and as an intern for instaMek.com

Developing marketing materials and internal/external communications pieces (brochures, newsletters, presentations, etc.)

Professional Experience:

Your organization is looking for a communications and marketing representative and I have experience working as an unpaid intern (blogger) for instaMek, an auto-mechanic-at-home repair business, for four months over the summer of 2015. I also have four years of direct customer service experience selling jewellery at craft shows in Edmonton and Toronto, Ontario.

As an intern within MacEwan University’s Career Services department I used my graphic design, research and editing skills to design a booklet for future student interns. I also suggested that a complimenting online web-presentation module would be a vital addition to the project. The finished product was a guidebook and a Prezi page (web presentation) for students who would be required to do a Work-Integrated Learning field placement (internship) as a part of their own program of study.

To learn more about me please read my enclosed résumé. You may contact me by email at *****.**@*****.*** or phone 780-***-****.

Sincerely,

Heather Levie, B.CS.

Heather Levie

Email *****.**@*****.*** Phone 780-***-****

Professional Target Job Title

Marketing and Communications Representative

Experience Summary

Excellent inter-personal and customer service skills honed by years of experience serving in various customer service-oriented positions

Proficient communications skills focused on both internal and external stakeholders

Self-motivated team player with strong organizational and time management skills

Very strong command of the English language as well as excellent writing and editorial skills (substantive/structural editing, copyediting and proofreading). Completed three Copy Editing and Advanced Editing courses.

Proficient in many writing styles; e.g. web content, newsletters, brochures, advertising and business documents

Experienced with Microsoft Office

Education

Bachelor of Communication Studies, MacEwan University

Professional Writing Diploma, Grant MacEwan College

Professional Skills

CUSTOMER SERVICE

I sold high end gold and silver jewellery for four years at various craft shows around Edmonton and in Toronto, Ontario.

As a secretary it greeted and aided clients from very diverse population groups when they visited my organization.

While working as an administrative assistant at a deaf centre in Toronto, Ontario I had to interact with deaf office personnel and mentally/physically challenged clients who used our services.

WRITING and EDITING

I have completed three public relations courses in which I produced various media relations materials, one communications plan and a crisis communication plan. My final grades for all courses were an “A” or “A” minus.

I have produced four 10 page word research projects and 25 pieces of creative fiction and non-fiction.

PUBLIC RELATIONS and SOCIAL MEDIA:

Collected, collated then edited all of the necessary research documents and online resources required for the successful completion of:

A plan to implement social media-oriented content for MacEwan University’s Bachelor of Communication Studies website.

Blog postings for two Public Relations courses and the instaMek auto-mechanics website.

Specializations

Inter-cultural Communications

In my last semester I took an inter-cultural communications course. It was through this course that I discovered that I have a knack for inter-personal relations in general. This course piqued in me an interest in doing cross-cultural communication work. I would like to explore this type of communication to further my growth as a communications professional.

Corporate Communications, external and internal.

My coursework consisted of acquiring skills in public relations, corporate narrative, advertising, brand development and project management.

By working with external clients in a team-based environment I was challenged with having to create solutions for my clients by using high level critical and logical thinking in order to effectively complete their project on time in a professional manner. In order to meet these goals I had to quickly ascertain then understand principles and facts directly related to my client’s business model and needs.

By using PowerPoint, Word and Adobe Photoshop I was able to create marketing materials, communication plans and branding documents for many projects.

Work Experience

Volunteer Experience

Intern at instaMek

Completed Project – Create A Seventeen Page FAQ and Six Car Repair Blog Postings

I was tasked with writing and researching automotive repair blog posts over the course of a four month internship.

Create a seventeen page online FAQ that would outline common questions and answers about different car parts, how they are serviced, when they should be replaced and what your mechanic should tell you about servicing your vehicle.

Write six blog posts about how instaMek clients should maintain their vehicle and information about when to get it serviced by our organization.

Compose a media article pitch letter for the Edmonton Journal about instaMek and its business model.

Communications Intern at MacEwan University

Completed Project – MacEwan University Work-Integrated Learning Student Guide

The MacEwan University Workplace Learning Office wanted to produce a Work-Integrated Learning guide. The booklet’s intended audience is future MacEwan University students who will fulfill a Work-Integrated Learning work-placement assignment as a part of their program’s curriculum.

The project:

Create a ten page booklet that would serve as a guide to finding an internship position and what is involved in being an intern for an organization

Collect, collate then edit all of the necessary research documents and online resources required for the successful completion of the project.

Create guidelines (tailored for use with various printed media, e.g. PDF, iBook, etc…) for future editors of the guide.

Assist with the layout and design of the finalized documents.

Design and construct a Prezi web page presentation module that was intended to be a part of MacEwan University’s newly-created Bachelor of Communication Studies website. The presentation outlined how to apply for the internship position, where to find more information and what being an intern is all about.

Co-Principal of Remington Jewellery

Developed entrepreneurial skills in marketing and sales

Sold high end gold and silver jewellery at craft shows to clients from around the world in Edmonton and Toronto, Ontario

Crafted hand-forged rings, bracelets, chain, earrings and other jewellery in silver

Temporary Administrative Assistant at Diversified Staffing Services

Handled multi-line telephone systems and fielded calls from the public

Greeted clients coming into the office in-person

Managed all filing and photocopying duties

Filled out receipts, invoices and delivered mail to office personnel

Data Entry Clerk at Access Systems Ltd.

Manually scan old insurance forms into a database program

Ensure all scanned forms were correctly scanned and prepared

Input the data on pre-scanned forms into the database

Input data from microfiches into the database

Administrative Assistant at the Bob Rumball Association for the Deaf

Learned about deaf culture and how to use sign language

Greet both deaf and hearing clients coming into the offices as necessary

Managed a multi-line telephone and TTY telephone system

Prepared, typed, collated and distributed documents for all office personnel

Schedule appointments for the deaf interpreters

Maintain two different pre-existing filing systems

Customer Sales Representative at Comarck Services, Inc.

Take customer sales via telephone

Input orders into an on-site POS system

Process returns, refunds and back-orders

Do manual data entry of sales data as required

Process orders into the existing filing system

Volunteer Clerical Staff at HIV Edmonton

Field incoming phone calls from other offices and the public

Support an office of ten staff members by typing up their documents and photocopying materials for them

Maintain an already-existing filing system

Volunteer Secretary at the Canadian Red Cross Society

Field incoming phone calls from other offices and the public

Receive and send faxes to other field offices

Support an office staff of twenty people by typing up their documents and photocopying materials for them

Maintain an already-existing filing system

May – September 2015

May – June 2014

2000 – 2004

1998 – 2000

1998

1996 – 1997

1995

1994

1994

Software Skills

Microsoft Office (Word, Excel & PowerPoint) • Adobe InDesign • Adobe Photoshop Adobe Illustrator • Prezi

Social Media (Facebook & Twitter)

Writing Samples and References Available

Contact this candidate