Sales Manager

John Bell

**** ******* **** **** ****** Hill, TN 37174 615-***-****

**********@*****.***

Career Profile:

Progressive experience and responsibility in the areas of Customer Service at various retail organizational levels. Extensive experience in Retail Sales/Service with, excellent communication, interpersonal and organizational skills. First contact with customers and able to recognize and meet their needs. Skilled at organizing complex projects, defining project priorities, and delegating tasks. Dependable - can work without supervision. Demonstrated record of high performance standards, including attention to schedules, deadlines, budgets and quality work. Can easily break a large project down into smaller pieces; prioritize goals, worked under short deadlines without sacrificing creativity. Computer literate - can quickly learn new software. Able to translate ideas into concrete written or visual form to share with others. Committed to serve as an agent for others, and trusted to speak on their behalf to accomplish desired results. Willing and able to create a workable schedule to meet deadlines efficiently. An experienced team player, bringing enthusiasm and energy into group efforts

Experience:

Manage the customer experience in a multi-million dollar Fishing department.

Hire, coach, and evaluate 40 plus direct reports.

Merchandise tens of thousands of units in departmental inventory.

Ensure processes are in place to limit loss and maintain profitability.

Determine local market trends and adjust product assortment to meet customer needs.

Collaborate with store team in managing daily operations of retail store.

Manage Profit and Loss of two Tracker boat sales and service dealerships.

Review operational records and reports to project sales and determine profitability.

Maintain all regulatory documents related to sales, finance, and services provided.

Manage business and finance office.

Examine merchandise to ensure it was equipped and priced as invoiced.

Maintain a running inventory record and reorder as needed.

Determine value of trade boats allowing for profit and turn goals to be reached.

Manage a multi-million dollar retail parts and accessories department.

Plan and direct staffing, training, and performance evaluations for 25 associates.

Monitor customer preferences to determine product assortment.

Resolve all escalated customer concerns.

Direct and coordinate activities of departments concerned with the production, pricing, sales of product.

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement.

Employment:

Bass Pro Shops, LLC Nashville, TN

Marine Group Sales Manager November 2013 to Current

Bass Pro Shops, LLC Baltimore, MD

Group Sales Manager June 2012 to October 2013

Bass Pro Shops, LLC Nashville, TN

Group Sales Manager January 2005 to June 2012

Sears Holdings Franklin, TN

Assistant Store Manager July 1997 to November 2005

Education:

Middle Tennessee State University Murfreesboro, TN

B.S. Liberal Studies/Criminal Justice 1999-2002 2014-2016

Columbia State Community College Columbia, TN

Education 1997-1999

Howard Community College Columbia, MD

1995-1997

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