Customer Service Representative
Resume:
Leslie L. Frankovich
Texarkana, AR 71854
Objective
To associate myself with a progressive business that will enhance my professional career and effectively utilize my experience in a Clerical, Billing Clerk, Insurance Follow-up, Customer Service Representative, Collections or Receptionist position.
Employment History
Harte-Hanks – Texarkana, TX
Customer Service with Fedex June 2015 to April 2016
Customer Service Representative for Fedex Domestic. Answered incoming calls, up to over 120+ a
Day. Assisting customers with locating their packaging, scheduling pickups and assisting with any
Other needs the customer needed. Had weekly meetings with a supervisor to go over calls and if there
Were any other issues or compliments.
Express Employment Professionals – Community Healthcore – Texarkana, AR – TX
Receptionist/Scheduler/Biller May 2014 – December 2014
Reported to the manager who worked out of the Longview, TX office. Answered multi-lined phones, transferred to the appropriate person. Keyed all billing charges in Anasazi for Doctor’s and NP’s. Also did all the scheduling for the Doctor’s and NP’s thru Anasazi. Worked in medical records and assisted with scanning. Assisted in the Crisis Dept., inputting new patient information in Anasazi and CHAMBS and also requesting new medical record numbers for patients.
Harbor Light Hospice, LLC – Oklahoma City, OK
Administrative Assistant/Medicare Biller March 2009 – December 2013
Worked under the direction of the C.E.O. and the Assistant Administrator. Prepared reports and packets for governing body meetings. Created reports calculating patient hospice days used, Worked on special projects as directed by senior management. Answered multi phones lines and delegated the calls to the person requested, faxed various documentations. Admitted all new patients and checked their Medicare benefits, also submitted information to Medicare, notifying them that the patient is now receiving hospice. Billed all Medicare claims manually, directly into the Medicare system. Posted all payments received. If Needed, worked all denials on a daily basis and resubmitted the claims. Prepared items for the IDT meetings every other Wednesday. Checked in all visitors that came into the office. Handled all day to day office duties. Worked inMicrosoft word and Excel daily.
AHC "The Healthcare Receivables Management Company" - Texarkana, Texas/ OKC, OK
Field Representative Specialist August, 2005 – March 2009
Field Representative for AHC, travel to 3 hospitals and prepare daily new business by printing UB-92’s, Itemized statements and all patient demographics. Pull necessary invoices needed for implants and orthotic devices for all Work Comp. and Legal claims. Maintain a monthly payment log for all payments received. Answer incoming calls from Attorneys, Insurance companies and patients. Obtain billing demographics from any walk-in patients. Work daily Excel spreadsheet received from AHC of account closures and information needed. Created three training manuals for each facility that is visited. Also pull and create a discrepancy/recon report for one of the facilities. Traveled to different facilities and cross trained new reps hired. Maintain a weekly status report on billing & coding issues, medical records, EOB's, invoices and productivity.
Cancer Care Network - Oklahoma City, Oklahoma
AR Representative November, 2004 - July, 2005
AR representative for Oncology doctors, working daily with the insurance companies and their
patients. Obtain information needed to get the claims paid, by pulling Explanation of Benefits and
printing 1500's. Daily tasks are working accounts over 60 to 90 days and following up on all current
claims, review explanation of benefits that are flagged. Responsible for all aspect of patient billing
process. Including but not limited to: entering claims; filing primary and secondary insurance claims,
financial interviews, patient contact regarding billing questions, obtaining insurance authorization,
obtaining accurate demographics, insurance verification and capture of charges. Determined under-
payments and followed up with insurance companies for appropriate payments.
Educational Background
Army Engineering School & United States Army Reserves - Ft. Leonardwood, Missouri
1991 - 1991 Received my degree as a Technical Drafting Specialist.
Deer Creek High School - Edmond, Oklahoma
1987 - 1991 Graduated High school with a general degree.
Military Background
1992 through 1999 Specialist in the United States Army Reserves, 353rd Engineer Group
Qualifications
* Responsible, ambitious, hardworking individual, committed to excellence. * Honest, dependable and
diligent. * Interacts well with others & works effectively with diverse groups of people. * Enjoys
working in a busy atmosphere & works well independently. * Professional and friendly with an upbeat
attitude. * Detail oriented, highly trainable, fast learner and dedicated to quality performance. * Ability
to work & produce results under pressure. * Computer knowledge of Windows, WordPerfect, Excel
and Outlook.
References available upon request.
Contact this candidate