Customer Service Manager

Angelica Merg

Charlotte, NC ***** 803-***-**** ****.********@*****.***

Professional Summary

Trusted Confidante First Point of Contact Skilled Business Manager

Leverage strong interpersonal communication skills to build strong coalitions across organizational lines.

Trusted as an indispensable support whose opinion was sought after and valued.

Adapt easily to changes in priorities; seamlessly manage multiple assignments simultaneously; excellent follow through.

Discrete when handling confidential matters.

Skills & Abilities

METICULOUS EFFECTIVE COMMUNICATOR ACCURATELY TYPES 90 WPM

SELF-MOTIVATED THRIVES IN FAST-PACED ENVIRONMENT DETAIL ORIENTED

WILLINGNESS TO LEARN HIGHLY ADAPTABLE/FLEXIBLE TECH-SAVVY

CUSTOMER SERVICE EXTREMELY ORGANIZED SPEED READING

Experience

REFINANCE QUALITY ASSURANCE MANAGER ACCURATE GROUP, LLC MARCH 2013 – CURRENT

Displayed exceptional leadership that allowed me to take on the responsibility of managing a team of eleven employees.

Responsible for the accuracy of an average of 1,000-1,600 attorney title opinion reports produced monthly by my team.

Provide effective and thorough training to my staff culminating in the reception of Employee of the Month.

Schedule and lead weekly meetings, monthly events and other activities supporting management objectives.

Handle a high volume of email correspondence and telephone calls from people within the company and outside clients.

Coordinate work seamlessly between multiple departments (searching, tax, attorney, etc) on a day-to-day basis.

Exhibit resourcefulness when searching and analyzing public and private real estate/tax records relating to property titles.

Operate a range of office machines such as computers, printers, photocopiers, and more.

SERVER CHILI’S UNDER BRINKER INTERNATIONAL INC. MARCH 2010 – MARCH 2013

Consistently provided professional, friendly and engaging service for the customer while promoting a rotation of items.

Answered frequent to-go telephone calls during my shift while taking exceptional care of my tables on the floor.

Routinely supported co-workers and management of the restaurant as needed including training staff on restaurant procedures.

Effective and level headed when working with guests on any concerns or issues that arose.

SHIFT LEAD REGAL ENTERTAINMENT GROUP MAY 2007 - MARCH 2010

Picked up training quickly and in turn helped management train the employees hired after me when promoted to shift lead.

Supported management by filling in for open holiday shifts including Christmas and Thanksgiving on a consistent level.

Software & Sites

ARCHER TITLE SYSTEM FIRST AMERICAN TITLE NETWORK MICROSOFT OFFICE 2016

FOXIT CRYSTAL REPORTS GO-TO MEETING

GOOGLE APPS FNAS STATE RECORDS PACER

DROPBOX ADOBE NETR ONLINE

Education

BACHELOR OF ARTS DECEMBER 2012 CLEMSON UNIVERSITY

Major: English – Writing and Publication Studies

Minor: Philosophy

30 credit hours in Business Management

Extracurricular

ASSISTANT DIRECTOR / CO-COLLABORATOR XOXO PERFORMANCE OCTOBER 2014 – SEPTEMBER 2015

XOXO is a theatre company based locally in Charlotte, NC. During my experience with the ensemble my communication skills were refined. While working with the company there is a level of respect, open-mindedness, and receptiveness to feedback needed in order to have successful rehearsals that lead to clear, perfected performances.

INTERNSHIP MAY 2012 - JULY 2012 FORT MILL TIMES

wrote/photographed under the local newspaper company in Fort Mill, SC

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