Customer Service Administrative Assistant

*+ years in client service affairs, including experience in safety sensitive positions, client maintenance, media development, client development, conflict resolution, records management, policy compliance.

RELEVANT SKILLS

Compliance Training

Training Management

Communication design

Client Retention

Client Relations Management

Project Management

Training & Development

Media development

Social Media campaign

PROFESSIONAL EXPERIENCE

2015- 2016 Preventive Care Medical Clinic Arlington, TX

Front Desk Receptionist

Hired to assist with the planning and coordinating of patient needs.

KEY RESULTS:

Provide Office communication effectiveness through demonstrating excellent customer service

Offer solutions to problems that occur with patients

Established and implemented administrative policies and procedures for the office

Schedule appointments and organize confidential files using industry specific systems

Maintain and execute tasks utilizing company approved software

Effectively communicate with staff in verbal/written formats

Display great attention to detail, along with executing time management skills

2013-2015 For Your Information Television Arlington, TX

Television Schedule Editor

Responsibilities included using communication and data entry skills

KEY RESULTS:

Entered television schedule information into FYI database files for display on screen, online and print relying heavily on Microsoft Excel.

Communicated with clients for feedback on any issues that occurred

Established and implemented a systematic work flow

2011-2012 Prairie View A&M University/IT Dept. Prairie View, TX

Administrative Assistant

Provided excellent customer care by utilizing effective communication and organizational skills

KEY RESULTS:

Designed marketing campaigns and presented

Created, produced and maintained content for website

Forged relationships with key partners on campus

Performed various clerical duties (documenting, faxing, filing, mailing, etc.)

Responsible for organizing incoming communication

Maintained office database

2012-2012 CBS RADIO Houston, TX

Web Editor Intern

Displayed strong work ethic, while learning more about web production

KEY RESULTS:

Credited for successfully creating, writing and directing videos for the website

Designed an entertainment news section

Assisted with a successful campaign with Texans camp and home game

EDUCATION

PRAIRIE VIEW A&M UNIVERSITY, Prairie View, TX

GRADUATED: May 2013

DEGREE: BA in Communications/Marketing

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