Manager Customer Service

Tralane Cardona

***** *********, **-*, *******, TX 77077 832-***-**** *******.*******@*****.***

Objective

To obtain a position as Customer Service Representative with your organization using a positive attitude, great attention to detail and accuracy, and a desire to succeed in a fast-paced environment.

Skills & Abilities

EXPERT COMPUTER KNOWLEDGE

Expert user of Microsoft Office; specifically: Excel, PowerPoint, Word and Outlook.

Proficient in QuickBooks.

Type 70 WPM and 10-Key by Touch 10,000 Per Hour.

Work comfortably and effortlessly with all types of office equipment, including computers, fax machines, copiers, printers, scanners and multi-line phones.

MANAGEMENT

Creative and innovative with a strong desire for success. Goal oriented and results driven as well as organized, resourceful and naturally communicative with excellent networking skills.

COMMUNICATION

I possess excellent communication skills. I believe all matters of communication are time sensitive, and respond to all phone calls, voice mails and emails within minutes of receipt.

LEADERSHIP / VOLUNTEER EXPERIENCE

I am a member of the Crackdown Houston organization and Open Heart Organization, and participate in many volunteer activities in my spare time. I follow direction effortlessly, but am also able to take charge when the situation warrants.

Experience

ADMINISTRATIVE ASSISTANT SEGNIK FINANCIAL MANGEMENT SERVICES JANUARY 2016 – PRESENT (CONTRACT POSITION)

Work with Texas Department of Aging and Disability to provide Consumer Direct Services to individuals receiving Disability Benefits from the State.

Develop individual program budgets for our clients utilizing their individual plans of care and obtain approval to execute their budgets.

Answer phones and direct callers to appropriate department, or take messages if necessary.

Oversee monthly and quarterly assessments and forecasts of our clients’ financial performance against their budgets, financial and operational goals.

Reconcile monthly activity, generate reports, and fulfill federal and state tax related requirements.

Prepare for annual audits with the State and act a liaison with all outside vendors.

ACCOUNT COORDINATOR C2 IMAGING, LLC MARCH 2015 – NOVEMBER 2015

Worked directly with clients and sales executives in a fast-paced environment and acted as a primary point of contact for multiple clients.

Provided project management by following up on projects, preparing and submitting purchase orders, coordinating incoming projects, schedule and oversee production, prepare distribution list and invoice as needed.

Worked with clients and account executives to identify workable production solutions for challenging projects.

Communicated and coordinated with other service locations nationally as well as subcontractors and installers to ensure a quality product within time restrictions.

SUPERVISOR OF DIAMOND CLUB ARAMARK – MINUTE MAID PARK MARCH 2014 – MAY 2015

Attended to the needs of our Season Ticket Holders by ensuring servers set up buffet and beverage stations correctly and prepared club to be s ready for impeccable service.

Guided and supervised the assigned team as per the company rules and regulations. Trained and educated the staff regarding proper work completion and adherence to company standards.

Monitored the timely performance of the employees in the workforce and motivate them to accomplish more.

Assigned duties and shifts to different employees as per their areas of expertise.

Conducted briefings and meetings before and after games, which included praising individuals as well as clarifying various areas that they need to work on.

Maintained and documented work completed on a daily basis and presented the report to the management.

Received and maintained cash bank for servers and reconciled and returned at the end of the shift.

MANAGER CEDAR CREEK BAR AND GRILL NOVEMBER 2013 – MARCH 2014

Acted as direct manager for fifty employees by setting schedules, holding employees accountable for performance, and reconciling cash and credit card handling.

Wrote weekly labor reports to control labor costs.

Reconciled sales at end of every shift, settled and batched credit cards, and deposited cash every morning. Maintained cash drawers for bartenders.

Executed weekly Food and liquor inventory with General and Kitchen Managers to help control food and liquor costs.

Booked private parties and special events.

SHIFT MANAGER / BARTENDER WILD ALAKSA TAVERN FEBRUARY 2011 – DECEMBER 2013

Checked identification of customers to verify age requirements for purchase of alcohol, and collect money for drinks served.

Ordered and requisitioned liquors and supplies.

Supervised the work of bar staff and other bartenders.

Planned and executed bar menus and created drink recipes.

Reconciled sales and generated Daily Sales Report at every shift and balanced cash bank.

MANAGER OUTBACK STEAKHOUSE MARCH 2004 – FEBRUARY 2011

Greeted patrons and described our menu items, answered questions, and provided recommendations when needed with a helpful and friendly attitude.

Developed repeat business by establishing close and lasting relationships with our patrons.

Promoted from server to trainer to bartender to manager based on exemplary job performance.

Oversaw inventory control, ordering, food sanitation, and quality control of food and beverage products.

Wrote weekly schedule for sixty five employees and facilitated any schedule conflicts or swaps.

Instrumental in creating and evolving training for new and existing employees.

Handled monetary deposits and authorized passes and gift certificates.

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