Sales Customer Service

Casey Herman

Vista, CA, ***** 619-***-**** **************@*****.***

Education

Anthony Wayne High School, Whitehouse, OH, High School Diploma 2002-2006

Palomar Community College, San Marcos, CA, Liberal Studies 2012-2015

Work Experience

Seagate Plastics Inc., Waterville, OH, Production 2004-2008

Adjusted machine feed and speed if machine malfunctioned.

Changed equipment over to new product.

Examined weld for bead size and other specifications.

Maintained proper stock levels on a line.

Drafted a timescale for all jobs.

Inspected finished products for quality and adherence to customer specifications.

Monitored and adjusted production processes or equipment for quality and productivity.

Calibrated or adjusted equipment to ensure quality production using tools such as calipers, micrometers.

Kelly Services Inc., Toledo, OH, Manufacturer 2006-2008

Interpreted prints, drawings and sketches.

Assembled components with hand and power tools.

Performed and submitted first piece for inspection.

Certified and skilled forklift operator.

Expertly measured, cut, bent and fitted small tubing to machines.

Terminated wire harnesses and basic wiring for controls, basic panels and fan motors.

Proposed process improvements to increase quality and efficiency.

Operated welding, press brake, plate rolls, angle and channel rolls and shear.

USMC, San Diego, CA, Marine 2008-2012

Deployed to Afghanistan in mobile assault platoons and marine air to ground task force.

International Security Assistance Force joint operations with route clearance and bomb disposal.

Trained and instructed subordinates and supported units on deployable standards.

Defused hostile situations with superior negotiation techniques.

Located and disabled improvised explosive devices (IEDs).

Directed supporting fire to suppress enemy fire and allow troops to maneuver the area.

Reduced insurgents' ability to engage Coalition Forces by advising afghan police in patrolling techniques.

Patrolled areas and allowed restricted area access for authorized personnel.

Lowes, Escondido, CA, Sales and Customer Service Representative 2012-2013

Handled 100+ customers a day in person with sales and how to DIY projects.

Obtained strong verbal communications experience with sheer volume of customers.

Oversaw stocked and inventoried all departments.

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Forecast sales, develop “out of the box” sales strategies/models and evaluate their effectiveness.

Evaluate customers’ needs and build productive long lasting relationships.

Attend meeting, sales events, and trainings to keep abreast of the latest developments.

Report and provide feedback to management using financial statistical data.

Sears, Carlsbad, CA, Sales and Customer Service Representative 2013 - 2014

Responsible for spending between 70-80% of time interacting with, and selling to customers.

Works to personally achieve company standards for sales productivity.

Acts as a key carrier, and follows all policies and procedures outlined in the key carrier agreement, including asset protection standards, opening and closing the store on a regular basis.

Attend special training of products and/or services to understand technical aspects of solutions.

Obtained new accounts and customers while selling house hold appliances utilizing email, phone, in person, and follow up sales.

Professionally handled a diversified consumer base of different cultures and ethnicities.

Keep records of customer interactions, process customer accounts and file documents.

Attract potential customers by answering product and service questions; suggesting information about other products and services.

Zodiac, Vista, CA, Technical Support 2015-2016

Arranged service and communicated effectively for all potential customers by answering questions, concerns, and sending info out.

Assessed eligibility for products and services and used proprietary software created to optimize eligibility.

Assisted with planning and execution of home site surveys through a computer-based program.

Maintain customers’ records by updating account information.

Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

Participates in development of client training programs by identifying learning issues; recommending instructional language.

Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.

Skills

Proficient and solid understanding of most ERPS: SAGE CRM, ACCPAC, Oracle

Familiar with all operating software

Excellent with typing 70+ WPM

In-contact phone management

Phenomenal communications

IT experience with local area networks

Sales experience on the floor, over the phone, in call center

CPR certified

Ability to sell

Able to effectively communicate

Great customer feedback

Lead over 10 Marines in combat

Highly adaptive to high pressure environments

Earned E-4 meritoriously

Taught customers how to successfully complete project’s from start to finish

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