Customer Service Mechanical Engineering

Hanan Assaad

*** ********* **. * **** #**, Hamilton, ON L9A 2S7

905-***-**** ● *********@*****.***

Qualifications

Exceptional verbal and written communication and inter-personal skills proven through over 10 years of providing excellent customer service in food service, retail, and professional environments

Resilient and adaptable in a changing work environment, able to effectively organize information and gather data to make timely decisions

Self-motivated, team player with a proven ability to effectively collaborate to achieve goals to meet customer and client needs

Intermediate to advanced proficiency with MSWord, MS Excel and other MS Office applications, as well as Simply Accounting, AccPac, and Bookkeeping software

Multilingual; fluent in English, French, and Arabic

employment experience

McMaster University, Invigilator December, 2015 –April 2016

Ensures the successful administration of undergraduate examinations being written in the assigned area and the preservation of academic integrity.

Distributes exam materials according to the layout of their section at the start of each examination and ensures all required supplies are provided such as scan sheets, booklets and graph paper.

Soft lines Team Member, Target Canada 2013 - May 2015

Provided exceptional guest service by answering all internal and external phone calls quickly and efficiently, directing calls to relevant team members and departments

Maintained up-to-date knowledge about store information, changing company promotions, product locations and information to provide the best service possible

Embraced fast, fun and friendly attitude to amazing guest service proven through consistently high scores on customer surveys

Assist with onboarding of new team members in apparel merchandising and store presentation

Enumerator, Census Canada 2011

Conducted personal interviews to gather information in order to complete questionnaires

Updated addresses as census questionnaires were dropped off in specified areas

Collected relevant information from people living in collective dwellings (hospitals, schools, etc.)

Followed up with respondents by phone or in person to ensure timely completion

Front End Supervisor, Mr. Sub 2002 - 2011

Managed front of store operations, opening and closing routines and ensuring staff was compliant with all store policies and procedures

Resolved guest concerns at first point of contact to ensure guest experience and to build brand loyalty

Accurately handled cash transactions and bank deposits to ensure proper balancing

Managed inventory through reconciliation and proper product pricing, ensuring products were always in stock and inventory was fresh and properly maintained

Education and Professional Development

Accounting/Business Administration, Mohawk College 2007 – 2010

Bridging for Engineering Program, Mohawk College 2003

Engineering Specific Terminology, Business Correspondence, and Software

Continuing Education, St. Charles 2002

General computer skills in MS Word, Excel, PowerPoint and Internet Explorer

Bachelor of Science Mechanical Engineering, Alexandria University 1986

Volunteer Experience

Saint Mina Coptic Orthodox Church, Hamilton 2002 – Present

Organize fundraising initiatives to support programs for children, and social events in the community.

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