Customer Service Data Entry

Objective

I am seeking employment with a company where I can use my talents and skills to grow and expand in the company. I would like to succeed in a stimulating environment, building the success of the company while I experience advancement opportunities.

Experience

Xerox – Pharmacy Technician 2 11/2015 – 4/2016

Create cases for prescriptions

Run test claims on Medicare Part D members prescriptions

Decide the next step for prescriptions based on test claim results

Check Silverscript formulary for requested drugs

Multitask through 10+ systems to be sure that drugs are correctly handled

Data entry

Microsoft Office

Graphing

Outbound phone calls to doctor’s offices and patients if needed

HIPAA

J.P Morgan Chase – Telephone Banking Specialist 3/2015 – 11/2015

Provide assistance to customer’s banking needs

Answer high volume inbound phone calls

Multitasking through different systems to provide customers great customer service

Managing customers banking accounts and profiles

Operated multi phone lines and software to provide accurate information

Inform customers about services available and eligibility

Connect members with internal specialists for assistance when needed

Dr. Nawar Tayyan Cardiovascular Office – Medical Assistant 6/2013 – 2/2015

Schedule patient appointments

Insurance verifications

Contact insurance companies for payments and claims

Process transactions for patient accounts, such as copays or balances

Data entry

Answer inbound calls to provide information and/or assist patients with information

Check patients in/out

Manage patient’s accounts

Billing

Greet patients as they enter the office

Place patients in rooms, and interact with patients

HIPPAA

Microsoft Office use

Charts

Education

San Jacinto College 8/2013 – Current

Lamar High School 8/2009 – 6/2013

High School Diploma Obtained

Skills and Certifications

Microsoft Excel, Microsoft Outlook, Microsoft Publisher, Microsoft Power Point

Professional Demeanor/ Self- Starter/ Independent Thinker

Competently performs under stress when confronted with emergency and critical situations

Manage Multi-tasking, learn independently and work in a team environment

Strong Organizational Skills / Detailed Oriented/ Business Writing Ability

Pro-active, detail oriented, organized and Computer literate

Capable of working in a fast paced atmosphere while being dependable, resourceful, and motivated

Strong, Excellent Written and Oral Communication Skills/ Excellent Customer Service Rapport

TABC Certified. Fast Learner

Contact this candidate