Customer Service Assistant
Resume:
Research Assistant/Associate Research and Development (R&D) Position
Area of Focus: Pharmaceutical Industry
Qualifications Profile
Methodical and goal-driven professional, offering hands-on background in scientific and scientific research utilizing solid knowledge of experimental pharmacology, toxicology, biochemistry, chemistry, and cellular and molecular biology. Demonstrate adeptness in accomplishing laboratory functions and projects using a wide array of scientific techniques and methodologies, while adhering to established regulatory requirements. Exemplify effectiveness in communicating with all levels of organization.
Areas of Expertise
Laboratory Techniques/Processes:
Proper Scientific Notebook Documentation Clinical Observations Tissue Homogenization
Differential Centrifugation Bio-Rad Protein Assay Spectrophotometer Utilization
Hematoxylin and Eosin Staining Western Blot PCR amplification Experimental Data Collection and Analysis Laboratory Reports Preparation and Presentation
Laboratory Tools/Equipment
Microplate Reader, Centrifuge, Rotating Arm Gas Chromatography Mass Spectrometry (GC-MS)
High-Performance Liquid Chromatography (HPLC)
Computer Program/Applications
NexGen Microsoft Office Applications (Word, Excel, and PowerPoint) iStability Empower 3
Education
Bachelor of Science in Pharmacology and Toxicology: May 2014
University at Buffalo, State University of New York, Amherst, NY
Relevant Coursework:
Organic Chemistry 1 and 2 with Laboratory Biochemistry Physiology Chemistry of Drug Action Experimental Pharmacology Cellular Biology Physics 1 and 2 with Laboratory Pharmacology Toxicology Molecular Biology
Research Experience
Alvogen, Norwich, NY
Research Assistant – Method development and Analytical Services 2015–Present
Demonstrate solid knowledge of analytical chemistry in conducting release and stability testing; such as dissolution, HPLC, KF, Fourier transformation infrared spectroscopy (FTIR), and ultraviolet-visible spectroscopy (UV/Vis).
Render exceptional support on method development and validation; as well as stability data trending and management.
Regularly perform compendial testing and wet chemistry testing based on United States Pharmacopeia (USP) and European Pharmacopoeia (EP).
Pfizer, Madison, NJ
Contractor 2013–2014
GI Global Franchise Medical Intern 2013
Executed wide-ranging research which involved organizing and uploading competitor’s product data into the company database.
Planned and attended a student intern program called Lunch and Learn.
Researched data for the Vitamin Department
Prepared charts for comparison of pharmacology of related drugs for ease of use with other sectors of the company.
Regularly interfaced with pharmacologists and toxicologists to discuss ongoing research project.
Contributed strategic ideas for project theatre and assigned potential key opinion leaders (KOLs).
Acquired basic knowledge of marketing research.
Played a pivotal role in accomplishing a major project, which encompassed Rx to over-the-counter (OTC) switch of a prominent gastrointestinal drug:
oThorough research and analysis of clinical and comparative trials;
oCreation of claims through compilation of clinical research;
oStudy and identification of other potential benefits;
oAssistance in developing tables for the Canada briefing book;
oExecution of quality review of data for important documents;
oAttendance in claims review meetings for approval and validation of suggested claims; and
oCollaboration with a team to improve awareness of each country’s doctors and pharmacists.
University at Buffalo, Amherst, NY
Research Assistant – Department of Pharmacology and Toxicology 2014
Worked as part of a research project entitled longitudinal assessment of chlorpyrifos exposure and effect biomarkers in adolescent Egyptian agricultural workers.
Maintained accuracy in pipetting to create a standard curve.
Utilized and operated various machines, such as microplate reader, centrifuge, rotating arm, and gas chromatography mass spectrometry (GC-MS).
Conducted creatinine testing to identify the amount of TCPy exposure in adolescents from Egypt.
Carried out other duties such as dilution, laboratory documentation, and analysis and compilation of experimental data.
Teaching Experience
University at Buffalo, Amherst, NY
CPR Instructor – American Heart Association 2011–2014
Facilitated cardiopulmonary resuscitation (CPR) and first aid classes to the community and students at the University at Buffalo, including training of families of newborns at Women’s and Children’s hospital in Buffalo.
Significantly improved public speaking skills and ability to teach others.
Teaching Assistant 2012–2013
Developed and implemented a syllabus for two athletic classes with approximately 30 students each class.
Work Experience
University at Buffalo, Amherst, NY
Pool Supervisor 2011–2014
Lifeguard 2009–2011
Provided top-quality service in supervising a large group of people (approximately 70 guards), scheduling work, and facilitating training; along with close monitoring of employees certification for validity.
Earned promotion and additional responsibilities, from lifeguard to supervisor, in recognition for outstanding ability to accomplish assigned tasks regardless of complexities.
Rite Aid Pharmacy, Getzville, NY
Pharmacy Clerk 2012–2013
Delivered top-quality customer service and expertly managed difficult customers.
Communicated with insurance companies to verify patient information and resolve conflicts.
Gained solid knowledge of therapeutic effectiveness and potential interactions and side effects of various prescription drugs.
Certifications
Cardiopulmonary Resuscitation (CPR)/Automated External Defibrillator (AED)
Institutional Animal Care and Use Committee (IACUC) Certification
Lifeguard Certification First Aid Oxygen CPR Instructor
Activities
Member, Pharmacology and Toxicology Club Member, Pre-Pharmacy Club Running Club
University at Buffalo, State University of New York, Amherst, NY
Volunteer, Walk for Breast Cancer Relay for Life
Girl Scouts – Bronze, Silver, and Gold Awards
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