Customer Service Representative

Melissa Quiroz

***** ******** **** **** **. ***** 832-***-**** E-mail: ******.**********@*****.***

BILINGUAL Customer service representative

I am a friendly, loyal, hardworking and dedicated individual, who has an ambition to succeed in any opportunity that I receive. I love to learn, and I am always up to a challenge whatever the situation. I get along well with others, while also working efficiently on my own. With 10+ years of experience in Customer Service, I am seeking a position where I can develop and excel while giving the best to an employer.

PROFESSIONAL EXPERIENCE

LIFECARE OPTIONS HOME HEALTH SERVICES- KATY, TX 05/2013-PRESENT

Scheduler/ Nursing Coordinator

Maintain a professional and excellent customer service interaction with all levels of staff, management, physicians, patients and families. Accurately obtain information to properly schedule and register services. Date Entry, Responsible for obtaining clinical records and information to schedule appropriately and secure the account. Use of effective communication skills, and promoting excellent customer service in every interaction. Use of analytical thinking, independent judgment and clinical knowledge to adjust service area schedules and accommodate special requests from internal and external customers. Maintain an open line of communication with the active field staff and clients with appropriate follow-ups. Processing new referrals, Verifying insurance and following up with orders. Use of leadership skills and closely working with management to meet or exceed departmental goals. Hit minimum performance standards per week.

24 Hour Fitness – Katy, TX 11/2010- 05/2013

Counselor

Greeted all incoming members and guests. Ensured all check in procedures were followed, Completed guest fitness profiles and collected appropriate fees. Answered all incoming inquiries and obtained appropriate information to direct/transfer calls/guests. Handled member service issues to include: Personal Training, guest, Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments.

SOUTHBAY FAMILY HEALTH CARE CENTER - INGLEWOOD, CA 08/2007- 10/2010

Intake/ Checkout Counselor

Responsible for obtaining and inputting accurate demographic and insurance information. Greeted and assisted patients in a respectful and friendly manner. Made every attempt to see the patients on the same day they present as walk ins. Ensured that all registration information and forms were completed accurately. Enrolled patients into appropriate programs. Identified patients who were eligible for MediCal and/or MediCal- related programs and communicated this to appropriate staff so patient could enroll. Performed cashiering functions, ensuring that all accounts were secure, through the collection of the required co-pay, deductibles and co-insurance. Performed the medical necessity check, to ensure compliance with Medicare guidelines. Used effective communication skills, and promoted excellent customer service in every interaction.

EDUCATION

Maric College Carson, CA 2004

Inglewood High School Inglewood, CA 2002

Skills

*Bilingual (Read, Write) * Typ 65 WPM * Team Player *Excel *Microsoft Word *Responsible * Always on Time *Leadership * Familiar with HIPPA guidelines *Excellent Customer Service Skills

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