Technical Writer, process, test process, software, aerospace, medical
Resume:
Joan Lohmann
www.linkedin.com/in/joanlohmanntechnicalwriter
206-***-**** mobile *************@*****.***
TECHNICAL WRITING & EDITING
15+ years of experience collecting, analyzing and distilling technical processes to produce comprehensive system and product documentation and training materials. Areas of expertise include interviewing subject matter experts (SME’s) and gathering requirements; writing, editing and producing complex technical documentation; rapidly developing working relationships with cross functional teams; learning new tools and coming up to speed quickly.
TOOLS
Windows 2010 Microsoft Office 2010 SnagIt Visio SharePoint Team Foundation Server (TFS)
HTML SGML Arbortext Adept Unix XML
FrameMaker RoboHelp Captivate2 Adobe Photo Shop Microsoft Style Guide
PROFESSIONAL EXPERIENCE
PHYSIO-CONTROL, Inc. (contract), Redmond, WA July 2015 to June 2016
Senior Technical Writer
Support the Technical Communications Department and the Research and Development departments.
Design and write patient facing documents using input from clinicians, engineers, management and regulatory staff.
Update Service Manuals, Operating Instructions, Field Actions and supporting Design Reviews.
Produce process documents that support Physio-Control’s line of Automatic Electronic Defibrillators.
HONEYWELL AEROSPACE (contract), Redmond, WA December 2012 to July 2015
Senior Technical Writer/Business Analyst
Produce process documents for test operators and quality engineers.
Defined stakeholder requirements and included them in test process documents.
Defined engineering requirements and combined them with software, mechanical and operator actions to create test processes.
Translated engineering requirements into process documentation for operators and quality engineers.
Shadowed stakeholders to understand processes and create clear, concise, easily understood instructions.
Edited current documents and renovated older documents to meet current standards/requirements.
Assisted other teams by collecting requirements, designing documents and creating templates.
Trained team members on the use of the database content management system to modify documents.
MICROSOFT CORPORATION (contract) Redmond, WA April 2012 to July 2012
Senior Technical Writer
Worked with stakeholders, to deliver business requirements for the Subscriptions Business.
Created and maintained templates for different document types.
Edited document types including scenario descriptions, business requirements and functional specifications.
Created and maintained process flows and diagrams to support the team’s documentation and work.
Assisted in maintaining the SharePoint site.
Owned FAQs and Taxonomy documents.
Intel Corporation (contract), Hillsboro, OR December 2011 to February 2012
Senior Technical Writer
Edited requirements and validation results documents for Smartphone product development stakeholders.
Compared Requirements to test results and validated correct references to data.
Interviewed engineering personnel to assist with data comparison and validation.
WALMART (contract) Bentonville, AR August 2011 to October 2011
Senior Technical Writer / Team Lead
Wrote documents covering server/client installation processes/procedures for a large IT infrastructure build group.
Coordinated project management of IT server and client document tracking.
Interviewed IT personnel to capture tribal knowledge.
SOLE PURPOSE INTERNATIONAL (contract) Mercer Island, WA May 2011 to July 2011
Writer/ Editor
Transcribed and edited interviews on personal growth; published content on the web.
MICROSOFT CORPORATION (contract) Redmond, WA March 2010 to January 2011
Senior Technical Writer
Wrote network external Post Mortems for the FOPE network security group. Translated technical network reports into customer-facing documents.
UNIVERSITY OF WASHINGTON MEDICINE (contract) Seattle, WA July 2010 to September 2010
Senior Technical Writer
Edited Epic System training manuals for clinic, hospital and operating room personnel.
MICROSOFT CORPORATION (contract) Redmond, WA March 2010
Technical Editor
Edited product guides and applications documents.
DENTRA (contract) Seattle, WA October 2009
Senior Technical Writer, Editor
Designed and wrote a user guide for an insurance industry program to analyze provider billing versus procedures.
BOEING COMPANY (contract) Everett, WA June 2006 – December 2008
Technical Writer and Editor
Wrote and edited user’s guides, systems and design documentation for an electronic parts distribution software system.
Wrote documentation plans and tracked documents with project management software.
Attended system and application specification meetings; recorded changes and new features.
Interviewed engineers, developers and operations personnel to understand the logical and physical architecture in the system.
Created Captivate tutorials showing correct procedure for clean install – published to web site.
Wrote and edited new and existing documents with engineering changes.
Created and maintained SharePoint web sites to manage document review.
Wrote and edited content for the web site.
WEYERHAEUSER (contract), Federal Way, WA October 2005 – April 2006
Senior Technical Writer
Designed, wrote and edited user’s guides for a shipping scheduling, logistics and accounting system (WestPlus), in compliance to Sarbanes-Oxley (SOX).
MICROSOFT CORPORATION (contract) Redmond, WA July 2005 – September 2005
Editor, Senior Technical Writer
Created a set of best practice documents for the corporate procurement group to use as templates when writing contracts for hardware, software and services with Microsoft suppliers.
PEMCO CORPORATION (contract) Seattle, WA March 2005 – June 2005
Senior Technical Writer
Wrote and edited network process documents for use by IT help desk and network services.
Wrote architecture, install and configuration process documents for help desk and network services.
Worked with help desk and network services personnel to gather and analyze requirements for processes, verifying technical accuracy in the documents.
HEWLETT-PACKARD (contract) Waltham, MA August 2004 – October 2004
Senior Technical Writer
Wrote and edited Design and Technical documents for use by international help desks.
Designed and wrote documents helping developers map process flow from HP to clients.
Helped resolve discrepancies in the process mapping logic by communicating issues to SME’s for their views.
MEDIA IMAGE, (contract) Redmond, WA February 2004 – March 2004
Senior Technical Writer
Wrote and edited Software Development Kit (SDK) for use by Mobile Operators and their partners.
Designed and wrote software document helping developers to create a web portal for customers to access web services.
HEWLETT-PACKARD COMPANY (formerly Compaq) Bellevue, WA November 1998 – January 2003
Senior Technical Writer
Wrote and maintained documentation for the UNIX operating system, applications and utilities.
Wrote online help for file system application.
Wrote API reference pages for storage configuration and best practices allowing customers to optimize steps in accomplishing common system tasks.
EDUCATION
Business Analysis Levels 1 & 2 Bellevue College Continuing Education 2014-present
Bachelor of Arts, Speech Education, University of Wyoming at Laramie
Course work in Technical Communications, Austin Community College
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