Customer Service
Resume:
OMOLUWA ADESEWA
House **, Road **, Victoria Garden City Estate, lekki/ajah, Lagos.
*************@*****.***
PERSONAL DATA
Gender - female
Date of birth - 20th august 1990
State of origin - ondo
Nationality - Nigerian
OBJECTIVE
To ensure a positive impact in whatever I do, through my selfless and skilled nature. A very determined person with the mindset of seeking to enrich and add value to the team of an organization. My positive minded approach and confident nature to tasks has always led me to achieving effective results.
SKILLS
Computer skill – Microsoft office, Linux operation management.
Personal skill – Effective communication, demonstrating initiative, personal presentation skill, managing emotions and coping with challenges, time management, punctuality, attendance and dependability, team work.
INSTITUTIONS ATTENDED
• Delta state university - BA (hons) history and International studies 2009 - 2014
• Brilliant stars educational center, Benin city 2000 - 2006
• Federal staff School, Benin city 1993 – 2000
WORK EXPERIENCE
Sterling Bank Plc
• Customer experience management personnel(CEMP) – October 2015 – present (Workforce outsourced)
Duties
Ensure excellent delivery of in branch service to customer.
To build value adding and lasting business relationship with customers.
Provide customer all information on banks product and services.
Account opening for customers.
Maintain banks appearance to customer and maintenance of store items.
Process and issue of verve and visa card.
Profiling of customer on internet banking and mobile money.
Cheque requisition and issue to customer.
Ensure proper filing of all customer record and instructions.
Enroll, validate and link customers Bank Verification Number.
Occasional weekend ATM reloading
Treat customers request such as (Account balance, Account number, Change of information on banks data base, BVN number etc.).
Job-link recruitment Nigeria limited
• State coordinator – August – September 2015
Duties
Coordinating and monitoring the affairs of branch outlet,
Daily report on activities carried out in various outlet stations,
Sought approval for office space in various local government within Lagos,
Assist in the application for job by clients as well as vacancies for job positions.
Proper filing of application forms and service materials,
Nigerian institute of international affairs, Lagos.
• Research Personnel (National youth service corp.) 2014-2015.
Duties
To prepare and manage a research program, and adequately report all analysis
.
Provide required information during and after research.
Been able to demonstrate and implement NIIA performance and compliance requirement
Hobbies
Watching movies
Reading.
References
Barrister Victor Akinboyewa
University of Benin
Benin City
Austin Okoh
Chevron Nigeria (agbami fspo)
***************@*****.***
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