Customer Service Sales
Resume:
Yenesis Becerra
Wilmington, CA
Telephone: 562-***-**** Email: **************@*****.***
Sales Ability * Service Oriented * Proactive * Efficient
Team Player * Problem Solver * Computer Oriented
Professional Summary
Successful customer service professional with experience in building positive rapport with team members, and customers. Well equipped to perform within diverse work environments and adapt to new procedures, contribute to the bottom line, and provide unmatched customer service.
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Professional Work Experience
Snip-Its Kids Hair Salon El Segundo, CA
August 2015 - June 2016
Receptionist/Team Leader and Party Planner
Responsible for assisting stylist and salon manager with daily needs including customer contact, answering questions, contacting vendors and developing specialized spreadsheets to control product and service sales. Assigned to coordinating salon events and private parties.
●Handle all vendor arrangements
●Ensure salon operations run smoothly
●Facilitate all on-boarding of new employees
●Ensure all special needs clients are handled promptly and attentively
●Plan all salon private events
T-Mobile
November 2012 – August 2015 Wilmington, CA
Sales Operations Associate
Responsible for leading a team in meeting and exceeding monthly goals while ensuring all operations deadlines were promptly met. In charge of creating a positive ambiance for both my representatives and customers.
●Facilitate corporate trainings
●Responsible for enforcing company policies and addressing any areas for improvement
●merchandise sales floor to meet all company standards
●Train and develop new hires
●Drive and manage sales on a daily basis.
Macy’s Incorporated Cerritos, CA
June 2011 - May 2012
Support Team / Signer
Provide team member support, trained in various positions in order to serve as alternate whenever required. Was essential in the organization of floor stock and inventory. Diligently assumed a preventive loss attitude focusing and reporting on any bottom line losses.
●Re-merchandising
●Re-Stocking
●Clearing the floor of out of season merchandise (Penny Stock)
●Customer Service
●Creating and Posting of sale tags and signs
●Client satisfaction
Diamond Staffing Buena Park, CA
July 2010 - June 2011
Temporary Placement Employee
Directly assisted the department lead in daily logistic functions. Executed the processing of merchandise for a high volume of JCPenney store deliveries. Facilitated communications to ensure smooth flow of daily productions, between floor leads and supervisors to attain daily set goals.
●Knowledge of warehouse communication devices
●Pallet Jack
●Worked on customized computer software
●Quality control for garment pricing
●Preventive Loss
Non-Profit Organization Long Beach, CA
December 2006 - March 2008
Head Receptionist
Responsible for assisting staff psychologist with daily needs including customer contact, answering questions, gathering documentation and developing draft policies and specialized spreadsheets. Coordinated certificates and endorsements in order to enhance day to day operations.
●Resolved customer grievances
●Responded to 20 telephone lines representing various departments
●Provided customer service to clients and customers
●Assisted with company communications and team knowledge
Education
Attending College to obtain a bachelor’s degree in Psychology with a minor in business.
Powerpoint * Word * Excel * Outlook
35 WPM * Bilingual, Spanish/ English *
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