Customer Service Manager
Resume:
Laura Jones Saravia
Baytown, Texas 77521
************.**@*****.***
Career Objective:
To obtain a challenging position that will utilize my professional knowledge, skills, and abilities while providing opportunities for career growth and development.
Professional Skills:
Computer proficient including
Microsoft Office Programs
QuickBooks Proficient
Cash flow reports
AP / AR Invoicing
Payroll
Auditing and reconciliations
Solid understanding of consolidations
Internal Auditing
Proficient in tax systems for
Preparation of taxes
Individual tax returns
Tax return presentation
Tax liability computation
Federal/State tax return preparation
Customer Service
Experience with conflict resolution
Negotiation skills
Complex problem solving skills
Client Relations and Resolutions
Cash handling
Strategic planning
Marketing initiatives
Credit and Collections including: cold calling and in person collection visits
Skip tracing / Private Investigation skills
Bilingual in Spanish (read, write, speak fluently)
State of Texas Licensed for Property and Casualty Insurance
State of Texas License for Life and Health Insurance
Notary for State of Texas
DMV title transaction knowledge and experience
Professional Experiences:
Larry Hudson Allstate Operations Manager
League City, Texas June 2014- May 2016
Verifying legal documents for coverages and information submitted for policies.
Customer service and providing information regard insurance products.
Selling and servicing policies including auto, property, life, windstorm, and flood etc.
File Auditing
Collections
BlackwoodSolutions Book Keeper
Houston, Texas November 2013- Present
A/P & A/R
Payroll consolidations
Banking consolidations Using Microsoft Excel to create spreadsheets including all ingoing and outgoing invoices
Using QuickBooks to reconcile bank accounts with all transactions
Classified, recorded and summarized numerical and financial data to compile and keep records.
Checked figures, postings and documents for correct entry and mathematical accuracy.
Create, imply, and maintain filing system for clients
Titlemax of Texas General Manager
Pasadena, Texas September 2012- October 2013
Managed branch location and up to 6 store employees.
Process and verify title loan applications, and explain to clients the details and expectations pertaining to the specific situation.
Create and see forth marketing plan to build relationships in the community and bring in new clients.
Perform collections processes and determine effect of charge offs on overall profit of store.
Establish and obtain monthly goals pertaining to profits and losses.
Assuring customer privacy and all state and federal laws are being followed for auditing while performing two audits on store personally every month.
Completing all DMV title transactions regarding lienholders and title transfers
Check N Go Branch Manager
Houston, Texas December 2011-July 2012
Provide financial advice to consumers in need of temporary financial need.
Process customer applications for loans offered by company including payday, title and installment loans.
Verifying all information provided by client to assure accuracy and authenticity of all provided to assure loans are secured in the most proficient way possible.
Performing self-audits and store audits to assure all information has been processed correctly per company and state regulations.
Maintaining accounts within store from new loans to loans in collections status.
Setting goals to exceed company expectations and maintaining constant customer base for new customers and returning customers.
Marketing to bring in new customers to spread the word of the services that we provide and convince customer that the product we offer is superior to that of others.
Assuring customer privacy is maintained within guidelines and providing superb customer service in all aspects of the business to make their experience with the company the best possible.
Scheduling work hours and managing up to 4 employees on a daily basis.
Allied Cash Advance Branch Manager
Houston, Texas Jan. 2011- November 2011
Managed branch while counseling clients in the process of obtaining temporary financial solutions.
Provide the customers with information about our products available to help them with their personal financial needs which include payday and title loans.
Processed loan applications and verified client information to qualify for services.
Marketing and maintaining customer flow within out branch for example by distributing fliers and obtaining business partners in our surrounding areas.
Managing collection calls and field calling delinquent customers on a regular daily basis.
Identified profits and losses and prepared internal audits for store location.
Completing all DMV title transactions regarding lienholders and title transfers
Managing up to 4 other employees and assuring customers receive best service possible.
PLS Financial Customer Service Representative
Pasadena, Texas Dec. 2009- Jan. 2011
Helping customers in the process of obtaining payday and title loans and tax preparation services.
Processed loan applications and verified information to qualify customer for financial services.
Prepared individual federal tax returns and counseled clients on tax laws and regulations.
Trained fellow employees on preparing customer tax returns as well.
Marketing
Collection calls, and field calling delinquent customers
Worked in close collaboration with clients, providing financial and taxation advice.
Completing all DMV title transactions regarding lienholders and title transfers
Gerland’s Corporation Cashier
Channelview, Texas Sept. 2009- De c. 2009
Cash handling: Cashier
Restocking / replacing misplaced items
Customer service
McMillan Real Estate Office/ Leasing Manager
Houston, Texas Jan. 2006- Dec. 2007
Leased and managed rental property.
Processed work orders and accepted rental payments from renters.
Drew up rental contracts and kept records of all property information including taxes owed, rent paid, and receipts for work done to each property.
Processed invoices and payroll for all contractors and employees.
Made sure all checks were cut for services rendered and balanced company accounts accordingly.
Quarterly reports for tax payments and any and all other office accounting
Education:
La Porte High School
La Porte, Texas
High School Diploma
3-year graduate/Texas Scholar
Professional/Personal References:
Available upon request.
Contact this candidate