Technical Support Customer Service
Resume:
Harry L. Johnson
** * *** **. ***** Court, Glen Ellyn, IL 60137 630-***-**** *******@*****.***
Microsoft Windows Support / Network Engineer
I am a Microsoft Windows Support and Network Specialist with extensive experience supporting corporate networks for companies such as Motorola, Kraft, Allstate, Illinois Primary Healthcare Systems, Abbott Labs, and Abbvie. I have an Associate Degree in Electronics. Six years in the U.S. Navy working with guided missiles and radar, worked in the past with Northrop Corp., Honeywell, and Dow Jones in satellite communications. I graduated with a four year degree in three years with a Bachelor’s Degree in Network Security. Allowing me to broaden my technical knowledge to networking and server operating systems. I have experience in implementing new systems and supporting existing systems and able to adapt to new environments and situations quickly. I work well as a team member or independently.
Technical Skills
Expert Skill Level:
Windows XP, Windows Vista, Windows 7 Windows 8, Windows 10
Windows Server 2000/2003/2008
Imaging: Symantec Ghost, and PowerQuest
Productive Tools: Microsoft Office
Networking Technologies: CISCO Router and Switches, Wireless Routers, Active Directory
Server Operating Systems: Linux
Related Experience
Hands-On Technical Experience
Configured and installed Windows XP and Vista workstations and laptops to work correctly on corporate network in a Microsoft and Linux server environment.
Provided technical support for add/moves/changes for corporate desktops and assisted with other Help Desk related issues, using Remedy Ticketing Systems.
Utilized Symantec Ghost and PowerQuest to create and maintain standard desktop images for fast deployment and reimaging of Windows XP Workstation.
Installed and configured Cisco wired and wireless routers.
Administered a Windows Server environment and fixed issues related Active Directory (AD) and network issues.
Supported both internal and external customers/users and provided support for network related issues including TCP/IP, DNS, and UDP.
Utilized Remedy Help Desk Management software to track help desk tickets and create a database of solution documentation to assist in solving similar issues in the future.
Education Technical Experience
Installed and configured Microsoft 2000, 2003 Servers in a multi-server network environment.
Configured and installed Westwood’s DuPage Campus’ Network Access Storage (NAS).
Secure Red Hat Linux workstations and servers.
Used diagnostic techniques, tools, and utilities to troubleshoot complex network systems.
Establish effective security policy to identify and prevent hacker penetration.
Configure and troubleshoot PC hardware including Active Directory in a multi-domain environment.
IT Experience
Abbvie PC Support Technican May, 2014-Present
Performed operating system upgrades and migrations for corporate work stations.
Team member assisted in upgrades of 1500 work stations
Setup and configured desktop, handheld scanners and local/network printers.
Assisted clients with Cisco and Mobile Pass VPN Setup.
Performed remote and local installs of Windows 7 Service Pack 1
Verified client’s wireless and network conductivity.
Installed and verified all corporate and departmental software required for each workstation.
Brought clients up to speed on new OS and upgraded software when needed.
Verified workstation’s encryption and network backup.
Track tickets with Lotus Notes and Service Now Ticketing System.
Kinder-Morgan Desktop Support Analyst July 2013 – May 2014
Migrated client’s computers from XP to Windows 7.
Multi-state support for a diverse group of clients
Preform upgrades using Active Directory and SCCM
Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals.
Documented, upgrade or replace hardware and software systems.
Train employees, identify, analyze, and repair product failures
Troubleshoot and remediate at the client’s location as well as backup, reimage, and perform break-fix.
Allstate Insurance Desktop Support Analyst March- May 2013
Migrated client’s computers from XP to Windows 7. Supported over 650 clients
Deploy all desktops, laptops, and thin client devices.
Ensure alignment with corporate governance guidelines.
Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals.
Documented, upgrade or replace hardware and software systems.
Support and maintain user account information including rights, security and systems groups.
Train employees, identify, analyze, and repair product failures
In emergency situations, added software to PCs utilizing Microsoft SCCM
Troubleshoot and remediate at the client’s location as well as backup, reimage, and perform break-fix.
Abbott Labs Desktop Support Analyst Oct. – Dec. 2012
Performed operating system upgrades and migrations for corporate work stations form XP to Windows 7.
Team member assisted in upgrades of 1500 work stations
Setup and configured desktop, handheld scanners and local/network printers.
Assisted clients with VPN Setup.
Performed remote and local installs of Windows 7 Service Pack 1
Verified client’s wireless and network conductivity.
Installed and verified all corporate and departmental software required for each workstation.
Brought clients up to speed on new OS and upgraded software when needed.
Verified workstation’s encryption and network backup.
Omni-Care PC Technician Sept, 2012
Performed Windows Operating System upgrade from XP to Windows Seven.
Setup workstations by copying user ID and all data from XP machines to new Windows Seven computers.
Setup local and network printers and all other computer devices.
Insight Corp. Technical Consultant Aug. 2010-March 2011
Performed mass rollout of new re-imaged workstations as well as installed hardware and software,
for individual clients from ordering company’s server system.
Setup printers and other peripherals to specifications of ordering company.
Westwood College Network Security (Bachelor Degree Student) June 2006-Jan 2009
• Area of study computers, Cisco networking, and network security
• Researched and installed schools NAS system
Fry’s Electronics PC Repair Technician Aug. 2005-March 2006
• Customer Service Troubleshoot and repair desktop and laptop personal computers
• Assembled custom build computer systems
Motorola Corp. Desktop Support April 2003 – March 2005
Provided technical support for over 250Desktop Support clients and assisted with multiple help desk related issues, using Remedy Ticketing Systems.
Member of Motorola’s move install team, responsible for cube setup connections to Motorola’s DNS.
Setup and configured desktop, handheld scanners, and local/network printers.
Responsible for maintenance and operation of two print servers and print que setup for Motorola’s Continental Towers Office Complex.
Education & Certifications
Westwood College - Bachelor of Applied Science in Information Systems Security - Graduated 2009
CompTIA A+ Certified
U.S. Navy Electronics Guided Missile and Launcher Systems
United Electronics Institute- Associate Degree
Contact this candidate