Customer Service Sales

Heather Amy A Kachur

*** ***** ******, *** ****, Texas 77414

913-***-**** *******@*****.***

Career Overview

Experienced and accomplished administrative manager in sales and customer service looking for an administrative position offering growth and stability.

Skill Highlights

MS Excel

MS Powerpoint

MS Word

Quickbooks

Kronos

Public Speaking

Profit and Loss

Problem resolution

Recruiting

Spreadsheet development

Deadline-oriented

Team Building

Employee Training and Development

Customer Service

Management

Office Assistant

Sales

Professional Experience

Marketing Manager/Sales Consultant July 2013 to May 2016

Beldon Home Solutions Kansas City, KS

Contracting with Shows/Special Events for Product Promotions, Project/Event Management, Recruiting and Training New Hires, In-home Sales, Lead Generation, Public Speaking, Managing Department Profit and Loss Statement, Payroll Processing, Purchasing, Meeting or Exceeding Sales Goals, Contract Negotiation, General Administrative Work, Organizing and Implementing Team Building Events, Marketing Brands/Brand Awareness, Website Content Writing. Successfully developed a Promotions Team increasing sales from $250K/year to over $850K/year.

Lead Bartender – March 2012 – July 2013

The Parkway, Shawnee, KS

Bartend, Customer Service, Kitchen/Bar prep, Coordinate Bartender Schedules, Interview and Train New Hires, Implement Procedures to Reduce Spending and Increase Profitability, Maintain and Balance Nightly Cash Drawers, Increase Sales Inventory control.

Operations Manager December 2009 – July 2013

Midwest HVAC Parts, Kansas City, KS

File, Answer Multiple Phone Lines, Create all Correspondence, Cashier, Product Research, Phone Sales, Build and Manage Company Google Ads/Adwords on Web and Social Media, Accounts Payable and Accounts Receivable, Reconcile Accounts, Direct Incoming Calls to Correct Recipients, Invoice Customers, Manage Purchase Orders, Hire and Train New Employees, Ship and Receive, Inventory Control, Build Customer Database, Manage Office Staff, Coordinate Schedules, Manage Online Customer Service Chat for Orders

President – September 2004 – April 2013

Irish-American Club of Johnson County, Shawnee, KS

Coordinate Events with the Local Communities, Plan Annual St. Patrick’s Day Parade, Fundraise, Manage Teams of Volunteers, Host Monthly Member Meetings, Manage Member Database, Plan Annual Member and Dignitary Dinner, Create and Manage Website, Acquire Sponsorships, Increase Memberships, Delegate Tasks

Bar Manager/Head Bartender – May 2004 – November 2011

Court of Appeals Pub, Shawnee, KS

Bartend, Customer Service, Purchasing/Inventory Control, Kitchen/Bar Prep, Create Schedule, Interview and Train New Hires, Maintain and Balance Cash Drawer, Verify Daily Deposits, Increase Sales, Event Planning

Tech Service Administrator – September 1996 – August 2001

CompUSA, Sugar Land, TX

Coordinate Department Functions, Maintain Administrative and Procedural Processes, Inventory Control, Provide First Contact for Client Calls, Sell Software Training, Develop and Maintain Relations with Warranty Groups, Coordinate Employee Schedules, Manage Profit and Loss Statement, Part Ordering, Billing, Increase Sales, Manage Technical Team of 15 Employees, Verify Repairs are Correct, Diagnose Computer Issues, Manage Corporate Sales Accounts, Make Outbound Sales Calls, Receive Inbound Sales, Process Orders, Provide network Solutions to Corporate Clients, Provide end-user software phone support.

Education

Advanced MS Excel course

Advanced MS Word course

Intermediate Powerpoint course

Public Speaking course

Outstanding Receptionist course

High School Diploma

Some College

Volunteer Connections/Certifications

American Red Cross

MOKan Greyhound Adoption

Certified Adult and Pediatric CPR/AED

Certified Crowd Management

Skills

Accounts Payable

Accounts Receivable,

Administrative

Contract Negotiation,

Event Management

Fundraising

Inventory Control

Team Building

Marketing

Payroll

Product Research

Profit and Loss Statement

Public Speaking

Purchasing

Quickbooks

Reconciling

Sales

Retail

Restaurant

Home Improvement

55 WPM

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