Customer Service Microsoft Office

***** **** ****** *. **** CARTER SW Burien, JR. WA 98146

Phone: 206-***-**** Email: *******@*******.*** IT OPERATIONS SPECIALIST

Highly skilled IT professional with proven expertise enhancing networks, operating systems, technical support, and data center operations through 10+ years of success in information IT & Data Management: Demonstrated technology technical environments. acumen, a strong background in computer networking systems, and in-depth knowledge of technology platforms, applications, and network infrastructure to troubleshoot and resolve challenges spanning multiple systems.

Data Center Operations: Seasoned data center experience, working in a fast-paced, raised floor environment to support data center infrastructure while strengthening capacity planning, information security, and disaster recovery in accordance with ISO policies and procedures.

Project Management: Excel in managing multiple projects and tasks of varying complexities. Direct technical teams and work closely clients, vendors, and management to execute comprehensive installations, network solutions, and upgrades as well as maintenance, diagnosis, and repair projects. Help Desk & Customer Service: A track record of success in tier 1 and 2 helpdesk and support roles, drawing on strong customer service and communication skills to provide hands-on systems support. Troubleshoot issues while maintaining a high level of accuracy and professionalism. Technical Proficiencies

Server Hardware Sun, Dell, HP and Compaq platforms SUN V890 servers EMC DMX1000 & DMX 3 series storage devices EMC CDL740, CX700, CSX-80 and Centera storage devices AS400 Network Tools Telnet SSH FTP TFTP Switches Routers Firewalls VPN Clients WAPs Wireless LAN Controllers SAN / TAN Fiber connectivity Network Cabling OS, Software &

Internet Applications

2000, XP, Vista, Windows 7, 8/8.1, & 10 Ubuntu Windows Server 2003, 2008, 2012 Microsoft Exchange 2003, 2007, 2010, 2012 Kaspersky Security Center & Antivirus Teamviewer & Bomgar Remote Access Software VoIP Firefox, Google Chrome, IE, Safari & Opera Microsoft Office Suite: Word, Outlook, and Excel PROFESSIONAL EXPERIENCE

Triton Technical LLC – Seattle, WA

IT OPERATIONS SPECIALIST, 2011 to Present

Primary Technologies: Microsoft Servers 2003 R2, 2008 R2, and 2012 Windows operating systems: XP, Vista, 7, 8/8.1, 10, Ubuntu Microsoft Office Suite: 2007, 2010, 2013, 2016, Adobe Acrobat, Kaspersky Security Center & Endpoint Security Apple OSX and iOS Microsoft Exchange Administration: 2003, 2007, 2010, 2012, Network VoIP and IPTV solutions, Bosch Video Surveillance Systems Network Printer Deployment, iPads and tablets, iPods and MP3 players, mobile phones (Android, Apple, Blackberry) IT Operations support through Windows server administration, e-mail systems administration, and audio and video control systems administration. Working closely with networking components, including: layer 3 switches, firewalls, wireless access points, and wireless LAN controllers. Role includes overseeing system hardware & software configurations, monitoring active systems, domain account creation and administration, data backup management, and end-user device configuration and troubleshooting. Role also includes Operations support of Audio/Video systems through signal flow diagnosis using CAD drawings, wire-listing, and device configuration documentation. Ensuring A/V equipment receives proper configuration prior to implementation, troubleshooting Crestron code and components of A/V systems, and network support for devices communicating over IP networks.

Strengthen client satisfaction through conducting thorough equipment configurations and testing. Provide detailed configuration summaries to improve the client experience.

Play an integral role on the Operations Team to provide helpdesk support for company employees, including configuring, deploying, and maintaining all company IT equipment across 3 locations. JOHN S. CARTER JR.

Recognized with the highest support ticket closure Page rates 2 of among 2 the IT team, actively taking on complex issues and troubleshooting and configuring a range of company technologies and tools. Self-Employed – Seattle, WA

TELECOMMUNICATIONS & COMPUTER SUB-CONTRACTOR, 2010 to 2011 Primary Technologies: Windows operating systems: 95/98/ME, 2000, XP, Vista, 7 Microsoft Office Suite: 2003, 2007, 2010 ADSL, SDSL, IDSL, and T1 routers firewalls, switches, DTE routers, point of sale systems, computers, wireless access points & VOIP handsets

Tasked with providing field technician services to local customers and companies, dispatched to various sites to coordinate router and low-voltage line installations, testing, repairs, and replacements. Managed a range of client projects across PC hardware installation and configuration, remote troubleshooting, printer configuration and repair, and computer diagnostics and repair.

Recruited by major telecommunications contract companies, including Endeavor Telecom, Telaid Industries, Megapath, and Earthlink (formerly New Edge Networks).

Prioritized accuracy and efficiency in conducting on-site visits and performed on-site assistance for remote support teams to troubleshoot and diagnose existing hardware and software issues.

Delivered excellent, professional customer service through corresponding with clients via telephone and in- person and maintaining service contracts.

Managed large-scale projects for ISP network solutions and computer system upgrades, resulting in company- wide improvements for United Grocers, American Family Insurance, Office Max, and Target. ACS – Hillsboro, OR

HARDWARE SERVICES TECHNICIAN, 2005 to 2010

Primary Technologies: network infrastructure KVM & ILO infrastructures SAN & TAN infrastructures & network connections Data Center hardware Mainframes AS400 Servers EMC Direct Storage devices Engaged in a Technician role within a secure, raised floor server environment, working closely with a decentralized team to maintain the ACS data center, including optimizing racking systems, power management, cable management systems, airflow and server cooling, and capacity planning. Provided 24x7 on-call support and collaborated with Project Managers and Installation Managers to complete projects and task lists.

Continuously identified improvement opportunities and assisted with special IT projects, resulting in significant cost reductions and superior client satisfaction.

Boosted quality and performance in monitoring the delivery of projects in accordance with set scopes and plans while assisting with the planning, design, installation, and administration of all server hardware.

Integrated new solutions to resolve server hardware and connectivity issues, working under tight deadlines to stabilize mainframes, services, storage devices, and SAN and TAN connections. Additional Experience:

Computer Operator Data Tape Librarian ACS, Beaverton, OR Computer Technician HP, Vancouver, WA

Lance Corporal United States Marine Corps

Customer Support Representative Fred Meyers, Gresham, OR Assistant Manager Blockbuster Video, Gresham, OR EDUCATION & CREDENTIALS

Coursework: Associate Logic of Applied and Computer Science, Programming, Computer Network OS Platforms Systems and ITT Computer Technical Technologies, Institute, Portland, Fundamentals Oregon of Networking Technologies, Information Security Fundamentals, Networking and Telecommunications, MS Operating Systems, Linux Networking Operating Systems, MS Network Systems Administration, Linux Network Systems Administration

Professional Certifications: A+ certification, Net+ certification, Certified Lenovo Technician for both Laptop

(ThinkPad) and Desktop (ThinkCentre) lines, as well as on-going training through Pluralsight.com

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