Real Estate Customer Service

Rosemary Gonzalez

347-***-**** ******@***.***

Education:

New York University, Schack Institute of Real Estate, New York, NY September 2014 - Present Pursuing a Master’s Degree in Real Estate GPA: 3.85 New York University, Gallatin School of Individualized Study, New York, NY Graduation Jan. 2014 Bachelor of Arts: Individualized Study (Psychological Trauma) Minor: Child & Adolescent Mental Health Studies GPA: 3.620 Dean’s List 2012 & 2011

Work Experience:

Leasing Consultant, Parker Management New York, NY Jun. 2015 – Present

Conduct tours of luxury rentals for two Manhattan properties (Biltmore, 464 units & Truffles, 291 units)

Process applications, negotiate renewals for Truffles & Biltmore, assist applicants and tenants with inquiries Leasing Consultant, 66 Rockwell Place, Brooklyn, NY May 2014 – Jan. 2015

Conducted tours of luxury rentals, marketed current vacancies, updated broker blasts, planned resident events

Generated leases and riders, assisted prospective tenants and residents with inquiries, ran credit screenings

Drafted rent-stabilized renewal leases, negotiated renewals, created daily traffic & leasing reports

Updated tenant accounts in Yardi, updated pricing and availability spreadsheets, organized lease files Licensed Real Estate Sales Person, Citi Habitats, New York, NY Jul. 2013 – May 2014

Assisted clients with rentals, ensured clients meet application requirements

Organized and submit clients’ documents to management companies

Marketed rental units, facilitate negotiations with clients and property managers, review credit reports Client Relations/Human Resources Manager, Live Open House, New York, NY Jan. 2013 – Jul. 2013

Conducted research on the use of digital signage in the Real Estate industry for investor presentation

Provided assistance on client marketing strategies for touch screen systems and social media management

Assisted with client relations management, improved company registration forms, updated billing database

Successfully recruited 20+ new interns and part-time staff, conducted interviews

Created checklists for touch screen maintenance reviews and user surveys, managed CEO’s schedule & emails Property Management Assistant, Silvershore Properties, New York, NY Sep. 2012 – Jun. 2013

Conducted research on property owners to develop databases for new business acquisition campaigns

Aided in tenant resolutions, answered inquiries, created new leases, provided customer service, clerical details

Organized & drafted documents, prepared payments for invoices, sorted monthly rent checks for 30+ properties Skills:

Computer Skills: Property Shark, Yardi, MDS, Lexis, Internet, Social Media, Basic QuickBooks, Microsoft Word, PowerPoint, Excel, Outlook, Access, One Note Languages: Fluent in Spanish, conversational proficiency in French, beginner’s Italian, fluent in English Professional Affiliations:

REBNY (Real Estate Board of New York) 2013, 2014 SHRM (Society for Human Resource Management) 2012 Activities:

Volunteer, Bellevue Child Life New York, NY Jun. 2011 – Jun. 2012

Engaged children in medical play to educate and relieve anxiety regarding upcoming medical procedures Co-instructor, Risk and Resilience, NYU, New York, NY Feb. 2012 – May 2012 & Feb. 2014 – May 2014

Led a weekly mental health workshop in Bard High School

Educated students on stress reduction techniques; cognitive behavioral theories; peer pressure; adapting to new environments; the correlation between thoughts, behaviors, and feelings; how to engage in difficult conversations; positive psychology; and other mental health topics

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