Customer Service Teacher

SUMMARY

Currently obtaining TEFL certification with 6 years of experience in Primary/Junior levels in private Montessori school and ESL sectors.

Knowledge in Early Childcare Development

Excellent communicator, interpersonal & organizational skills

Dependable & has the ability to meet deadlines with minimum supervision

Comfortable working independently or in a team environment

Reliable and a positive team player in a fast paced environment

Experienced in handling learners with behavior variations

Knowledge in basic MS office application

Fluent in English and Tagalog

Certified BridgeTEFL online Course in English Grammar

RELEVANT SKILLS & ACCOMPLISHMENTS

Facilitated daily activities of children in a Montessori environment and worked as a classroom directress.

Skilled in planning, organizing and directing curriculum program of children.

Ensured a positive and remarkable children’s learning experience by providing a suitable evaluation for a certain age & mental capacity.

Administered programs that will lead to learner’s progress through various hands-on activities that enhanced learning in an indoor and outdoor setting.

Coached interactive online ESL tutoring to non-native speaker of English language such as Korean, Chinese, Japanese and some Middle Eastern nationalities which produced productive learning result.

Answered client inquiries, customer needs and complaints via phone service regarding products &services with understanding and empathy.

Handled approximately 60-80 inbound customer service calls in a daily basis with accuracy thus achieving customer satisfaction.

Resolved simple to complex technical issues related to client’s cable, internet and phone service in a timely manner.

EDUCATION & TRAINING

Course in English Grammar, bridgetefl.com/certificates Cert No. ( 20995 ) Nov 2014

Certificate in TEFL (Teaching English as a Foreign Language) Oct 2014-present

First Aid with AED & CPR (level C) Certificate,Canadian Red Cross Jan. 2014

Diploma in Early Childcare Assistant, Canadian Business College Dec. 2013- May 2014

Montessori Approach to Teaching, Cebu City, Philippines Apr 2011& Apr 2012

Bachelor of Science in Elem Education, Cebu Technological University Jun 1998 –Mar 2002

(Licensed Teacher)

WORK HISTORY

Freelance tutor/ Home based English tutor

Jun 2014-present

CAE/ Customer Advance Executive

May 2013 - Sep 2013

Convergys Philippines Incorporated IT Park Lahug Cebu City Phils.

Answered inbound customer calls and complaints with regard to cable, internet & phone service.

Responsible in offering add-ons & service upgrading to clients.

Participated in team meetings & enhanced customer service orientations

ESL Teacher

Jun 2012–Dec 2012

Langrich-On Language Proficiency Inc. Mandaue City Phils.

In charge of giving level test examination to measure each student’s language literacy level.

Conducted English lesson administered online to Japanese & Chinese Students.

ESL Teacher

Nov 2011 – May 2012

Waku Work Online Escario Cebu, City Phils.

Conducted English class via online to non-native Japanese students.

Provided an accurate evaluation to each level of student and coached individual feed backing session.

Classroom Directress in a multi-level environment

May 2010 – March 2013

Holy Infant School Montessori Lapu Lapu City, Phils.

Prepared & organized a learning environment which meets the needs & interests of students thus promotes an atmosphere of calm, joy & independence.

Developed lesson plans and manages the learning experiences for students to ensure the needs of individual students are met.

Collaborated in professional activities designated by the Head of School, which include workshops, curriculum planning, meetings, grade reporting, planning, seminars, congress and other professional pursuits.

Developed a close and effective relationship with parents, including opportunities to discuss and understand the child’s individual progress.

ESL Coaching online

May 2009- May 2010

Voim English Mandaue City, Phils.

Conducted Level Test examination on a man to man basis.

Delivered single & group class tutoring to Korean students via online.

Measured & evaluated student’s progress with feedback on each strengths & weaknesses.

Primary Teacher

June 2008–April 2009

Saint Augustine Int'l School Lapu–Lapu City, Phils.

Class adviser & mentored English Club for the primary levels (grades 1-6).

Provided proper student’s evaluation and remedial classes to slow learners.

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