Customer Service Assistant

Cristen Hilliard

*** ** ***** ******, **********, FL 34972 863-***-**** *********.****@*****.***

SUMMARY OF SKILLS & EXPERIENCE

Positive attitude, motivated, team player

Accurate and efficient

Excellent interpersonal and customer service skills

Knowledge of medical terminology and anatomy

HIPAA Training

Use of ICD-9, ICD-10, CPT, HCPCS

Abstracting medical records (HER)

Patient scheduling

Insurance verification

EDUCATION

Virginia College, Ft. Pierce, FL

Medical Billing and Coding Diploma

Expected Graduation June 2016

Dean’s List

President’s List

GPA 3.33

High School Diploma June 2009

PROFESSIONAL EXPERIENCE

Patient Care Assistant, CNA Dec 2014 – present

Raulerson Hospital, Okeechobee FL

Caregiver, CNA June 2013 – Oct 2014

The Heritage ALF, Okeechobee FL

Certified Nursing Assistant, CNA Dec 2011 – Nov 2012

Hospice of Okeechobee, Okeechobee FL

Certified Nursing Assistant, CNA Oct 2009 – March 2010

Hospice of Okeechobee, Okeechobee FL

CERTIFICATIONS

Certified Coding Associate (CCA) Expected June 2016

Certified Professional Coder (CPC) Expected June 2016

Certified Nursing Assistant (CNA) 05/31/2015

EKG Certification September 2015

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