Manager Technical Support

Garrick Hirsch

*** **** ***** **, ******** City, TX 77459 ● *******.******@*****.*** ● (713) 498 – 3166 Past Abilities

An experienced technology administrator with five years of skill building in dental and custom furniture offices, cell phone software modifications, and sales with a passion to work toward the benefit of customers and businesses alike; developing and working with small networks and servers, selling to customers via private sales, using word-of-mouth for promotional marketing, and creating personal connections and developing a technical solution for everyone.

Skills

Creating Plan for Server(s)/Network

Implementing Plan

Daily Maintenance

Software Upgrades

Operations Manager

Team Manager

Established Company

Modified/Sold Cell Phones

Customer Solutions Manager

Windows operating systems (Server 2003/2008, XP, Vista, 7,8 and 10), Microsoft Exchange 2010, Microsoft Office Suite, Citrix, NEC Phone software, forticlient, GlobalShop, Salesforce, Unix, Linux, basic HTML, Putty, QPST, BITPIM, Dentrix, Kodak, EagleSoft, Visual Basic, Java Bean. Work Experience

Proximity Systems, Inc, Information Systems Administrator 2015- 2016

Maintained 4 Servers, including Active Directory, Exchange, Citrix and Storage

Implemented VPN Service and Salesforce for Sales team

Provided technical support and performed hardware and software installations

Demonstrated leadership skills, especially in the areas of PC Skills such as Server backup maintenance and computer networking and NEC Phone system maintenance De Zavala Dental, Chief of Information Technology and Systems 2009-2011

Maintained day-to-day operations of a small business by networking computers and delivering technical support on demand

Executed software and hardware upgrades as the business expanded

Prioritized projects and handled tasks simultaneously

Collaborated with co-workers and team members in the development of the necessary tools to support the company

PDA’s for Cricket, Founder and President 2008-2011

Identified and seized gaps in the mobile device market by establishing a company that provided high-end phones compatible with affordable Cricket cellular/data service provider

Recycled used and damaged phones for refurbished resale or proper disposal

Flashed CDMA and unlocked GSM A-stock phones

Operated as a third-party dealer for the Cricket network

Developed ideas and software to match a growing demand

Provided great customer satisfaction, efficient product turnover, and delivered high standards of sales and service

Assisted customer support needs by listening and providing solutions to customer’s stated and unstated needs

Education

University of Texas at San Antonio, San Antonio TX 2008 - 2011 Bachelor of Science, Management Information Systems (M.I.S) (Dean’s List) University of Houston at Clear Lake, Clear Lake TX 2013 - May 2015 Bachelor of Science, Management Information Systems (M.I.S) (NHSociety)

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