Customer Service Dental Assistant
Resume:
Stan Jones
**** ******** *****, ***. #***, Raleigh, NC 27612
252-***-**** *************@*******.***
EDUCATION
Miller-Motte Technical College – 1021 W.H. Smith Boulevard, Greenville, NC 27834
Degree of Study: A.A.S. Dental Assisting
Graduated: 9/15/2006
GPA: 3.94
Andersonville Theological Seminary – PO Box 545, Camilla, GA 31730
Degree of Study: B.A. Ministry/Biblical Studies
Graduated: 8/15/2001
GPA: 4.00
EMPLOYMENT HISTORY
6/08/2015 – present
Onsite Dental Solutions
1009 Capability Drive, Research Bldg. II, Suite 100, Raleigh NC 27695
Position: Office Manager
This position required the following skills and abilities:
Manage two dental clinics and the clinical operations
Responsible for patient management, and to monitor and control patient flow
Ensure practice compliance with local, state, and national procedures and policies. Keep the clinic updated to OSHA, HIPAA, and CDC regulations
Post job openings, arrange interviews, hire new staff, and the retention of dental staff
Oversee operations of dental practice, generate monthly reports
Maintain dental supplies and inventory on a weekly/monthly schedule
Responsible for the proper cleaning and sterilization of all dental instruments
Maintain good and positive relations with all patients, and address any and all concerns or problems that may arise with all patients
Prepare treatment care plans and estimates, and present to patients
01/05/2015 – 06/26/2015
Miller-Motte College – 1021W.H. Smith Blvd., Greenville, NC 27834
Position: Lead Instructor, Dental Assistant, DAII, CDA, EFDA
This position required the following skills and abilities:
Monitor dental assistant student progress for DANB certification exams (ICE, RHS, and CG). Assist students in filling out exam application and submit.
Continually promote students' development and effective use of skills in areas such as critical and analytical thinking, evaluation, communication, professionalism, customer service, computation, problem solving, and decision-making.
Responsible for instructing students in the knowledge and skills that will prepare them to become level entry dental assistants
Provide the student with timely information and feedback on his/her academic progress relative to quizzes, tests, homework and projects.
Maintain accurate, up-to-date records of student academic and attendance
Continually stay up to date on the latest technology and procedures in dentistry
04/01/2014 – 11/14/2014
Wayne Community College – 3000 Wayne Memorial Drive, Goldsboro, NC 27534
Position: Instructor, Dental Assistant, DAII, CDA, EFDA
This position required the following skills and abilities:
Maintain and monitor a dental clinic that provides dental service to the community, and provides students and opportunity to have on-hands experience working with a dentist, and patients.
Responsible for instructing students in the knowledge and skills that will prepare them to become level entry dental assistants
Continually promote students' development and effective use of skills in areas such as critical and analytical thinking, evaluation, communication, professionalism, customer service, computation, problem solving, and decision-making.
Provide the student with timely information and feedback on his/her academic progress relative to quizzes, tests, homework and projects.
Maintain accurate, up-to-date records of student academic and attendance
Provide counsel and course guidance to students for class registration
06/24/2013 – 03/31/14
Miller-Motte College – 3901 Capital Blvd, Raleigh, NC 27604
Position: Instructor, Dental Assistant, DAII, CDA, EFDA
This position required the following skills and abilities:
Monitor dental assistant student progress for DANB certification exams (ICE, RHS, and CG). Assist students in filling out exam application and submit.
Continually promote students' development and effective use of skills in areas such as critical and analytical thinking, evaluation, communication, professionalism, customer service, computation, problem solving, and decision-making.
Responsible for instructing students in the knowledge and skills that will prepare them to become level entry dental assistants
Provide the student with timely information and feedback on his/her academic progress relative to quizzes, tests, homework and projects.
Maintain accurate, up-to-date records of student academic and attendance
Continually stay up to date on the latest technology and procedures in dentistry
09/10/2011 – 06/21/13
Contemporary Dental – 124 Beacon Drive Suite B, Winterville, NC 28590
Position: Lead Dental Assistant/Patient & Clinical Manager – CDA, DAII, EFDA
This position required the following skills and abilities:
Responsible for patient management in the clinical area, and to monitor and control patient flow
Ensure practice compliance with local, state, and national procedures and policies
Participate in the interviewing, selection, hiring, and retention of clinical staff
Maintain dental supplies and inventory on a weekly/monthly schedule
Responsible for providing patients with proper pre and post-treatment instructions and education
Responsible for all set-ups for restorative and surgical procedures and to assist the dentist and hygienist as need
Responsible for the proper cleaning and sterilization of all dental instruments
Maintain good and positive relations with all patients, and address any and all concerns or problems that may arise with all patients
Prepare treatment estimates and care plan to patients
01/10/2011 – 08/10/2011
Metropolitan Community Health Clinic – 118 W, M.L. King Drive, Washington, NC 27889
Position: Dental Assistant – DAII
This position required the following skills and abilities:
Responsible for providing patients with proper pre and post-treatment instructions and education
Responsible for all set-ups for restorative and surgical procedures and to assist the dentist and hygienist as need
Responsible for the proper cleaning and sterilization of dental instruments
Ensures that all OSHA policies and procedures are followed thoroughly
Proficient in taking, pouring, and trimming study models
Assist with all chair side procedures and periodontal charting
Responsible for ordering all dental supplies and maintaining inventory
Educate patients on dental health
Responsible for charting and treatment planning
Poured, trimmed and polished study casts
Performed X-ray, mounting and processing films
Poured impressions for crowns, bridges, and partials
MILITARY SERVICE
Branch of Service: United States Navy
Period of Service: 12/28/1982 – 12/28/1985
Type of Discharge: Honorable
Awards and Honors: Letter of Commendation – 1982, Naval Expedition Medal – 1983
Branch of Service: United States Navy Reserves
Period of Service: 1990 – 1998
Type of Discharge: Honorable
CERTIFICATIONS, TRAINING & SKILLS
Certified Dental Assistant (CDA), DANB (Certification Number: 215665) – 12/28/2012
General Chairside Certificate, DANB – 12/28/2012
Radiation Health & Safety Certificate, DANB – 08/18/2010
Infection Control Certificate, DANB – 07/14/2010
Coronal Polishing, Wake Forest School of Medicine – 2013
Nitrous Oxide Sedation Monitoring, Wake Forest School of Medicine – 2013
North Carolina Basic Infection Control “SPICE” Training – 08/17/2012
CPR & AED Certification, American Heart Association – 07/2014 to 07/2016
Teaching Methodology for Dental Educators – Rutgers University, 2013
Radiology Methodology for Dental Educators – UNC School of Dentistry, 2014
American Dental Assistants Association (ADAA), ID Number: 178786 – 03/01/2012
I have been experienced in most dental and office software for charting, treatment planning, producing documents, spread-sheets, and scheduling.
Windows, Microsoft Word, Excel, PowerPoint, and other related software.
Dentrix, EagleSoft, SoftDent, Denticon, etc.
I have excellent verbal and written communication skills, and people skills. I work very well with other team members and supporting staff. I am a very motivated person and I have a very high level of pride in my work as a dental assistant.
REFERENCES
Dr. Dylan Webb – 828-***-****
Title: Dentist - Agape Community Health Center, Washington, NC
James Eddy – 717-***-****
Title: Campus Director – Stratford University, Newport News, VA
Dr. Kevin Buchholtz – 336-***-****
Title: Dentist – Wayne Community College, Goldsboro, NC
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