Customer Service Manager
Resume:
Roberta Lorna Conklin
Greensburg, PA 15601
724-***-**** Email: ***********@*****.***
QUALIFICATIONS:
● Strong work ethic and customer service experience.
● Outstanding time and personnel management skills
● Proficient in payroll and supply ordering techniques.
● Advanced in Fedex and UPS shipping and packaging.
● Extensive knowledge and hands on expertise in training and operating numerous brands and models of high speed and color copiers, as well as wide format digital printers and plotters
● Skilled in many software packages to include: MS Word, Publisher, and PowerPoint Adobe PhotoShop, Illustrator, and Acrobat as well as many other titles. EMPLOYMENT:
Wallhogs, PO Box 24, Latrobe, Pennsylvania 15650
PRODUCTION MANAGER August 2006 to April 2016
● Responsible for all facets of department from processing of customer submitted images to final digital printing and quality control of oversize prints.
● Developed all processes and procedures for workflow activities in production area.
● Accountable for hiring, training and development of all production and graphics department associates.
● Temporarily served, in addition to regular duties, as Customer Service Manager for nearly six months until a replacement was found.
Accomplishments
● Developed proprietary procedure for removing background from digital images.
● Creating logos and artwork and web page designs
● Trained in every area to include graphics processing, production, customer service and shipping. Spreadshirt Inc., Greensburg, Pennsylvania 15601
PLOTTING /DIGITAL SUPERVISOR May 2005 to April 2006
● Promoted to Plotting/Digital Supervisor in production area with first three months.
● Responsible for all aspects of layout and printing of all vector and digital designs.
● Devised and implemented all processes and procedures for the plotting and digital areas.
● Responsible for all training in Adobe Photoshop and CorelDraw software, as well as all equipment to include Roland CAMM 1 Pro Plotters, Roland GX 24 Digital cutters, Epson 1280 Sublimation Printers and Epson 1800 Digital Printers. Accomplishments
● One of four individuals responsible for initial setup and hiring of associates.
● Relied upon as acting Production Manager in absence of actual Production Manager.
● Trained in every aspect of all production areas. Fedex Kinko’s, Greensburg, Pennsylvania 15601
COPY CONSULTANT/SHIFT LEADER May 1996 to May 2005
● Responsible for the acceptance, logging, and processing of customer orders
● Accountable for answering customer questions and assisting customers in self serve areas.
● Manage time and resources for completion of customer orders, as well as performing all quality assurance tasks.
● Responsible for operation and maintenance of all machinery at the Greensburg location.
● Prepare daily cash office reports and bank deposits. Also accountable for filing of all cash office paperwork and credit card receipts.
● One of only three individuals to perform store supply orders.
● Relied upon to perform all payroll preparation and transmittal in absence of Store Manager.
● Responsible for preparation and completion of store inventories.
● Appointed by Store Manager as individual responsible for training of new associates. Accomplishments
● Managed store in absence of Store Manager from October 2004 to January 2005.
● Played a critical role in the setup and Grand Opening of the Greensburg location.
● Consistently received outstanding scores on customer service reports.
● Co workers consistently seek my advice and expertise with both customer issues and personal issues.
Staples Inc., Greensburg, Pennsylvania 15601
OPERATIONS LEAD May 1995 to May 1996
● Responsible for assisting Operations Manager in maintaining store operations while supervising up to 15 associates in this $8,000,000/year office supplies retail store.
● Relied upon to maintain copy center, service desk, and register areas while controlling costs and ensuring front end associates provided outstanding customer service.
● Only hourly associate relied upon to perform cash office duties and to maintain monies and deposits in excess of $50,000.
● Prepared daily, monthly, and yearly sales reports.
● Assigned by Operations Manager as sole individual to train all newly hired cashiers, service desk personnel, and copy center consultants.
● Relied upon to hold daily associate meetings in absence of Operations Manager. Accomplishments
● Played a critical role in the initial setup of the copy center, service desk, and front line register areas prior to Grand Opening.
● Assigned to new store setup team for the mid central region of 65 stores. EDUCATION:
● Franklin Regional High School: General Coursework – Graduated: 1992
● Westmoreland County Community College: Business Management 25 Credits (1993 1995)
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