High School Technical Support
Resume:
Dwayne M Cunningham
Rochester, NY 1462
**********@*****.***
Professional Accomplishments
General Help, Wegmans Bakery Warehouse, Rochester, NY 2010 - present
Worked as a part of team to produce upwards of 50,000 pounds of bread a day
Demonstrated initiative in wanting to learn how the machine operations worked, leading me to be an operator when need be.
Premium Technical support Representative at Frontier Communications 2014-2015
Worked as part of a team that finished 2nd in our department in sales in our first month on the floor.
Was able to fix every hardware problem that was presented to me
Data Center and Network technician as Integrated Systems 2015- present
Fixed clients PC’s, virus removal, reloading operating systems,
Experience with VMware, active directory (2003 -2016), Microsoft Exchange (2003 -2016), Remote Backup (RBS), Back up Exec, Dell Sonicwall, Cisco Switches, Buffalo NAS drives, Axis Controllers and Cameras, PGRT Monitoring Software
Configured and installed new PC’s, Servers, and switches
Added clients to domains, as well as connected them to exchange servers.
Over 200 hours of cat-6, cat-5, and cat-3 cabling
Mounted security cameras, configured them on networks and created a remote connection to those camera
Was a part of implementing wireless networks for municipalities using LTE technology.
EDUCATIONAL ACHIEVEMENTS
Associates in Science Monroe Community College, Rochester, NY 2011-2012
Associates in Applied Science Monroe Community College, Rochester, NY 2013-2014
Program: CIS
Relevant Courses
Technical Writing: Learning how format and write technical documents in a concise and understandable way.
Networking: Learning the interworking of Cisco networking equipment. How to manage, troubleshoot and correct any errors that occur
Interpersonal Communications: Learning techniques and strategies on how to talk to people more effectively. Gained
Programming: Visual Basic and Java Programming languages
Skills
Certifications: currently signed up to takie A+, CCNA
Strong Leadership Skills
o Captain of Varsity Football and Track teams in high school
o President of Community Service Club in high school
o Coached on the Varsity football team at Greece Athena High 9School as an assistant. Had to organize the scout team to make sure they ran the correct plays. Also Coached Running backs and Defensive Backs which became our strongest positions on the team
Great work ethic
Strong oral and written communication skills
Strong desire to learn and very teachable
Awards
Triple C award Community Service, Courage and Character
Dick Schurman Award- High School student who exhibits leadership and Character in everything they do
References Forwarded upon request
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