Customer Service Manager
Resume:
MICHAEL YAP YEE KUAN
TAMAN BUKIT,
MALAYSIA
**********@*****.***
WORK HISTORY
03. 2010 - PRESENT RESORTS WORLD SENTOSA
Casino Supervisor
oIn charge with all the gaming transaction on the table
oResponsible for the accurate exchange and recording of monetary exchange on the table
oto ensure the appropriate pace of the game through the handling of cards, dice, chips, money and other gaming equipment.
oEnsure that wagering is carried out properly and bets are handled appropriately
omust provide excellent customer service by assisting and providing helpful information .
09. 2007 02. 2010 STAR CRUISES
Casino Supervisor
Supervised and ensured the accuracy of all gaming transactions
Performed supervisory duties with required amount of skills, accuracy, productivity and attention to as set down by the club management
Consistently polite and attentive to customer needs by creating a friendly atmosphere
Instilled discipline in the Pit at all times
04.2005 09.2007 STAR CRUISES
Casino Dealer
In charge with all the gaming transaction on the table
Accurately conducted a variety of casino games according to the rules of the game and Casino Operations
Efficiently administered exchange and recording of monetary exchange on the table
Ensured the appropriate pace of the game through the handling of cards, dice, chips, money and other gaming equipment
Must be consistent on informing player s of the rules and what is occurring as the game progresses and that wagering is carried out properly and bets are handled appropriately
EDUCATION
2001 2004 MULTIMEDIA UNIVERSITY/
Bachelor of Business Administration
1998 2000 NCC COMPUTING
Diploma Holder in Computing
GAMING SKILLSET
Roulette, Blackjack, Baccarat, Caribbean stud poker, Tai Sai, Pontoon, Texas hold em, Touch Bet Roulette, Rapid Roulette, Casino War, Switch
PERSONAL DATA
Date of Birth: November 22, 1979
Place of Birth: Penang
Civil status: Single
Height: 5 11
Weight: 66kg
Nationality: Malaysian
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