Manager Customer Service

Edmund W. Sellman, CMCA®, PCAM®

***** ******** ****** **********, ** 91343

571-***-**** (cell) ********@*******.***

Property Manager / Maintenance Supervisor

Accomplished property management and maintenance professional with decades of success at condominiums and cooperatives of varying sizes. Lower costs, maximize efficiency, maintain exemplary customer service, and streamline operating procedures. Take advantage of outstanding mechanical skills to institute preventive maintenance programs. Complete installations and repairs on time and within budget.

Areas of Expertise

Preventive Maintenance

Relations with Residents

Contract Negotiation

Team Management & Leadership

Issue Resolution

Budget Management

Vendor Relations

Customer Relations

Professional Experience

Have successfully managed ten garden-style, low- rise, mid-rise, and high-rise condominium and cooperative complexes as well as two homeowners associations. My tenure has been up to six years.

Have overseen developments of as many as 1703 units, supervised multi-functional staffs of up to 27, and managed annual budgets of as much as $3.2 million.

Apply extraordinary mechanical aptitude to instituting preventive maintenance programs as well as installing, maintaining, and repairing multiple systems.

Establish excellent customer relations. Respond immediately and diplomatically to requests for service. Analyze and resolve residents’ complaints. Improve communications with residents.

Have supervised multiple installations and repairs, including:

Epoxy lining of domestic water supply lines Fan coil & riser replacements

Heat exchanger / re-piping Garage beam & ceiling repair

Concrete hydro-blasting Roof replacement

Parking lot paving Window caulking

Emergency masonry repairs Pool white-coat

Carpeting Energy efficient lighting

Cooling tower replacement Chiller package & replacement

Underground oil tank replacement Emergency generator installation

Concrete window sill repair Elevator refurbishment

Interior & exterior painting Shed installation

Soffit cover installation Attic cleaning & insulating

Vent pipe installation Electric meter conversion

Achievements

Reduced by eight percent the Woodlake Towers’ operating budget, or $250 thousand, through more efficient use of staff. Services did not decrease and no maintenance was deferred.

Saved Claridge House $86 thousand every year through initiating a tax reassessment.

Saved The Apolliné $75 thousand in a year by renegotiating contracts and performing work in-house.

Minimized expenditures through effective preventive maintenance programs.

Increased the efficiency of maintenance departments in every position.

Streamlined operating procedures at several complexes.

Positions Held

GENERAL MANAGER, Santa Monica Bay Towers Homeowner’s Association (high-rise, 2015 - 2016

91 units, seven employees), Santa Monica, CA

GENERAL MANAGER, Pavilion on the Park Condominium (high-rise, 283 units, nine 2014 - 2015

employees), Alexandria, VA

COMMUNITY MANAGER, Parkside at College Park (mid-rise condominium, 128 units, 2013 - 2014 one employee), College Park, MD

COMMUNITY MANAGER, The Essex Condominium (high-rise, 168 units, 11 employees), 2008 - 2012

Washington, DC

SITE MANAGER, River Place Owners Association (high-rise cooperative, 1703 units, five 2007

employees, four building management teams), Arlington, VA

GENERAL MANAGER, The Apolliné (high-rise condominium, 240 units, ten employees), 2001 - 2007 Washington, DC

SENIOR PROPERTY MANAGER, Armstrong Management Service, Fairfax, VA 1999 - 2001

Served as portfolio and property manager for seven communities: four condominiums (one low-rise, two mid-rise, & one garden-style), two homeowners associations, and a master association.

Supervised three on-site managers.

PROPERTY MANAGER, Woodlake Towers (high-rise condominium, 829 units, 27 1996 - 1999

employees), Falls Church, VA

BUILDING MANAGER, Claridge House Cooperative (high-rise, 353 units, 16 employees), 1991 - 1996

Washington, DC

SITE MANAGER, McLean Chase Condominium Association (garden-style, 213 units, one 1989 - 1991

employee), McLean, VA

SITE MANAGER, Glenvale Condominium Association (garden-style, 204 units, one 1985 - 1989

employee), Reston, VA

Previous experience as an Associate Engineer for an engineering firm and Senior Mechanic in the US Navy

Education, Certifications, Training, & Professional Service

Mechanical Engineering Courses, Old Dominion University, Norfolk VA & George Mason University, Fairfax, VA, two years completed

Associates Degree, School of the Prophets, Sterling, VA

Certifications: Professional Community Association Manager (PCAM®), National Board of Certification for Community Association Managers (National Board)

Certified Manager of Community Associations (CMCA®), National Board

Certified Pool Operator, National Swimming Pool Foundation

CFC Universal Technician, National Association of Power Engineers

Training: Leadership Training, Community Associations Institute (CAI) Third Class Engineer, National Association of Power Engineers (scored above 90 percent on both final examinations taken)

Machinist Mate A School

Service: Managers Committee, CAI

Board of Directors, CountrySide (2400-unit homeowners association), three years, one year as President

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