Customer Service Sales

Kimberly Moreno

Brand ambassador, product marketing.

Covina, CA 91722

***.*********@*****.*** - 562-***-****

Seeking an opportunity to become part of a dynamic and energetic team, which makes customer services and fast friendly service a priority.

Authorized to work in the US for any employer

WORK EXPERIENCE

Assistant Manager

G stage - Whittier, CA - January 2016 to Present

Responsibilities

Write out daily agenda

opening and closing procedures

customer service

daily reports and Store KPI

register audits

train staff to deliver outstanding customer service write out supply order request to replenish store and merchandise manage Sales Floor and staff to meet company demands and standards Skills Used

Time management

Product knowledge

Pos

Microsoft

Basic math

Exceptional leadership

Payroll matrix and payroll calculations

Brand Ambassador

Macy's - Downey, CA - July 2015 to Present

Responsibilities

Brand ambassador for Chanel fragrances.

Record keeping: sales and transactions

Cash handling

Customer service

Visual display and product packaging

Product stock

Skills Used

Time management

customer service

Cash and credit/debit transactions

P.O.S

Product knowledge

Package Handler

vfroce staffing - Downey, CA - August 2014 to June 2015 Responsibilities

Package handle, ticketing and lables. Filling orders. Skills Used

time management

Verbal and written skills

Product knowledge

Accuracy

Shipping and receiving

floor supervisor

Skechers USA - April 2013 to August 2014

Leading by example in all aspects of the role.

Maximizing sales through effective merchandising

Driving sales through maximizing team performance

Monitoring and review staff and store performance on a regular basis Maintaining accurate statistical and financial records (including cash audits, transactions and deposits) Sales associate

US Polo Association - August 2010 to April 2013

Cashier

Assist customers with finding sizes, fitting rooms, knowledge on merchandise; such as colors and sizes available

Responsibilities include assist customers, cashier, recover assigned zone, clean up and full recovery after store hours, help in maintaining stock room clean

SKILLS

Microsoft (2 years), Excel (2 years), Supervision (2 years), Problem Solving (2 years), Project Management

(1 year), Product Development (1 year), Product Management (1 year), Marketing (2 years), 50 wpm (2 years), Shipping And Receiving (1 year)

ADDITIONAL INFORMATION

Skills Bilingual English/Spanish

Friendly, and accurate costumer service..

Cash-Handling Accuracy/Credit Card Transactions, cash audits, transactions and deposits Good written and verbal presentation skills. Use proper grammar and have a good speaking voice. Proactive and able to use initiative when solving problems Good IT skills and knowledge of the latest retail software systems.

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