AV Coordinator, Technology Manager, Technology support

STEVE HOANG

**** ******** ****** • Westminster, CA 92683 • 805-***-**** • *****.*****@*****.***

OBJECTIVE

Seeking a position that will enable me to expand my knowledge and passion for audio/visual technology, while leveraging my current expertise coupled with my personable character.

EXPERIENCE

CSU Long Beach – Long Beach, CA 08/2015-Present

Equipment Systems Specialist

• Oversee classroom audio, video, and multimedia equipment

• Provide technical knowledge to support classroom equipment, layout, installation, maintenance, and replacement

• Analyze classroom equipment problems and provide solutions to remedy problems; minimize recurring problems

• Plan, design, implement, maintain and provide operational instruction for “Smart Classrooms”

• Consult with contractors on design and installation of new technology in classrooms

• Inspect, maintain, and repair all high technology equipment in university classrooms to ensure proper functionality

• Respond to problems reported by faculty, staff and students; implement immediate solution to resolve issue

• Provide high-level customer service and tech support for professors needing a/v assistance; on-site event support, proper operation of equipment, consultation for special events

The California Endowment – Los Angeles, CA 11/2011-08/2015 Audio/Visual Coordinator

• Set up a/v equipment for meetings and trainings

• Implemented and served as audio technician for live streaming events

• Support/assisted staff and guests in planning on issues related to the a/v equipment or computer systems, developing information and design strategies; recommending media selection, format, presentation style for meetings and events

• Trained staff and guests where necessary in usage of a/v equipment

• Responsible for all a/v tours and rehearsals for conference a/v needs

• Maintained high-level customer service standards; on-call, knowledgeable, timely, personable, professional

• Responsible for organization and maintenance a/v booths, storage rooms, a/v equipment, and business center

Projection Presentation Technology – Long Beach, CA 06/2011 – 11/2011 Operations Manager

• Supervised and scheduled operational staff of 20 people: prepare and coordinate daily set and strike schedules for events which leads to operational efficiencies

• Created equipment/labor orders and prepare estimates for bids resulting in new business for the company

• Served as liaison for convention center clients and in-house a/v department: Met with clients to coordinate event logistics, requirements and expectations to ensure strong customer relationships

• Served as lead technician and assist with all a/v aspects on event sets: projectors, screens, mixers, switchers, microphones, cameras, lighting, drapes, media equipment, monitors, etc.

• Provided on-site/on-call tech support for meetings/events

• Organized and managed over $1M in equipment inventory and administration: maintain proper levels of supplies and accessories to facilitate the needs of clients, technicians, office and coworkers

• Prepared and submitted billing, timecard, forecast & actual reports which contributes to company’s operational excellence

Raytheon – Goleta, CA 06/2006 – 06/2011

Audio/Visual Specialist II

• Managed site maintenance of a/v equipment for over 20 conference rooms for running meetings and teleconferences

• Provided a/v consultations and procurement to over 13 internal departments

• Led a/v and videoconferencing equipment installations: assess work space, researching available technology, configuring components, and following up with customers resulting in good relationships and future business

• Coordinated and performed installations - cables, LED TVs, projectors, polycom units, monitors, and sound systems, allowing for customers to have easy access to technology, making their jobs easier and more efficient

• Administered on-call a/v and technical support for meetings: conferences, site broadcasts, training, etc.

• Executed events with up to 500 attendees, as a coordinator and technician, by setting up mixers, amplifiers, speakers, microphones, music, staging, pipe and drape, tents, chairs, etc. resulting in flawless events

• Created and implemented a system to manage, maintain and store a/v equipment

ADDITIONAL SKILLS

Computer: Photoshop, Illustrator, Office suite, OneNote, Lotus Notes, Outlook, PC, MAC, PolyCom, Sametime Certifications: DMC-T, DMC-D, DMC-E, CTS, Secret Clearance, 6Sigma and Lean Specialist certified

Contact this candidate