Customer Service Office

Jacqueline A. Ford

**** ****** *****

Fayetteville, North Carolina 28314

Home: 910-***-****

Email: ******************@*****.***

EDUCATION: Associates Degree in Computer Information Systems, Strayer University, Washington, DC

WORK EXPERIENCE:

Advance Behavioral Center, Fayetteville, North Carolina (11/15/2006 - Present) – Supervisor

Serves as a supervisor to four paraprofessionals providing assistance in an out-patient mental health environment. Ensures that we set the stage for success for clients with various mental and physical disorders. Monitors, assists, trains, and redirects individuals with persistent mental illnesses in order to achieve effective measures on a day-to-day basis through one-on-one interventions. Assists in providing skill building activities in a single or group setting. Ensures that doctors' orders are carried out accordingly. Handles medical appointments and attends appointments with clients on a regular basis. Tracks clients' medication intake. Works with Case Managers and Qualified Professionals to follow-up and ensure that clients receive proper ongoing treatment for coping with their disorders.

23d Fighter Group, Pope AFB, North Carolina (06/11/2007 - 01/31/08) - Budget Technician

Served as a budget technician providing administrative and clerical support. Received telephone

calls and visitors and provided assistance or referred individual to the correct person or office. Prepared correspondence, reports and other documents. Generated various financial reports using the Commander's Resource Integration System. Prepared financial data documents using Excel spreadsheets. Updated Status of Funds and ensured that the budget was correctly balanced. Used the Automated Business Services System (ABSS) to create, coordinate and approve forms created in ABSS. Tracked and monitored status of documents in ABSS. Created, approved and submitted travel orders and vouchers in the Defense Travel System (DTS). Made transportation and hotel reservations. Served as an alternate Agency Program Coordinator for the Bank of America (GTC) program. Reviewed transaction activity reports for inappropriate use of credit card charges. Provided authorization letters to members needing to ship Base Realignment and Closure documents. Provided quality customer service and established good working relationships with all employees and co-workers.

2nd Airlift Squadron, Pope AFB, North Carolina (05/02/2005 - 05/01/07) – Secretary

Prepared a variety of correspondence, reports, and other documents using word processing, spreadsheet and database software. Reviewed and processed incoming and outgoing correspondence. Ensured correct grammar, spelling, capitalization, punctuation and appropriate format was used in documents. Handled Commander's flight and hotel reservations. Maintained Commander's calendar and accepted appointments and meetings based on existing commitments. Served as the primary Agency Program Coordinator for the Government Travel Card (GTC) program. Controlled GTC monthly budget of $2,442,604.00. Attended weekly staff meeting taking notes to type and distribute. Scheduled new soldiers for monthly orientations. Prepared and submitted weekly status reports. Established and maintained daily suspense files. Screened incoming mail and forwarded it to the correct person or office. Received telephone calls and visitors and assisted them or referred them to the appropriate person or office. Provided quality customer service and established good working relationships with all employees and co-workers.

2nd Army Medical Recruiting Battalion, Raleigh, North Carolina (02/20/2001 - 02/20/2005) - Secretary

Served as Secretary, Government Purchase Card (GPC) formerly International Merchant Purchase Authorization Card (IMPAC) holder, Supply Technician and Federal Express Ship Manager. Accomplished a broad range of administrative work with principle responsibilities in the administrative, personnel, supply, and budget functions. Served as the Customer Service Representative for the GPC. Purchased office supplies. Maintained all office/supply files and records. Submitted monthly Reconciliation Worksheets and Funding Allowance Documents to Budget Office to maintain the GPC registers and accounts. Handled processing and tracking of FedEx shipments. Screened incoming mail and directed it to the appropriate person or office. Received telephone calls and greeted visitors and referred them to appropriate staff or office. Prepared a wide variety of correspondence, reports and other documents using word processing, spreadsheet and database software and ensured proper grammar, spelling, capitalization, punctuation and appropriate formats were used. Reviewed and processed incoming and outgoing correspondence. Prepared travel orders and vouchers manually and then using the Defense Travel System (DTS). Handled commander’s hotel and flight reservations.

Contact this candidate