Customer Service Manager, Sales Manager, Office Manager
Resume:
Gina Gregory
Richmond, Ky. ****5
**********@*****.***
OBJECTIVE: To obtain a position within the customer service industry, where I can utilize the skills that I have obtained with my years of working within the customer management and wireless store management positions that I have held. I want to use my ability to analyze, coach, monitor and provide feedback on job performance that will help other customer service representatives learn the skills they need to advance.
Experience:
NATHANIEL HOUSE, INC: OCT 2008- PRESENT
Residential services Coordinator
Duties include: Managing the day to day operations of residential services site, medical administration, employee performance training and feedback, quality assurance monitoring of Medical administration records, and compliance with Medicaid regulations, personal care of individuals with intellectual disabilities.
ONE TOUCH COMMUNICATIONS: 02-21-05 – OCT 2009
Sales / Office Manager
Duties Include:
Managing the daily operation of a retail store within the Wireless phone industry.
Responsible for daily deposits, inventory, credit applications, writing new contracts
Handling customer complaints and issues,
sale of new wireless services and upgrades for existing customers.
GLOBAL FITNESS HOLDINGS: 06/20/04 – 02-21-05
Customer Retention Specialist for a Gym franchise
Duties Included: Contract negotiation, billing disputes, membership cancellation and membership retention.
CINGULAR WIRELESS 05/01-06/04
Customer Service Team Manager
Duties included: Quality assurance monitoring of inbound customer service calls
Compiled and delivered annual employee reviews
Performed credit audits
Monitored call center call flow using Symposium
Trained new customer service representatives
Interviewed and hired new customer service representatives
CINGULAR WIRELESS FORMERLY BELLSOUTH MOBILITY 09/2000-05/2001
Customer Operations Assistant team manager
Performed outbound calling campaigns to increase customer retention and loyalty
Analyzed customer complaints to pinpoint problems and solve them in a satisfactory manner to all involved
Upgraded customers with cost effective pricing plans and new equipment
Answered inbound customer calls and resolved any issues
BELLSOUTH MOBILITY 06/98-09/2000
sales and service associate
Implemented training for new hires and temporaries in sales channel
Qualified for company sales leadership incentive program by obtaining 145% of sales quota
Responsible for acquiring new customers and upgrading existing customers with new equipment and pricing
Responsible for doing daily deposits
Responsible for location inventory
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