Customer Service Sales

James Vaughn

*** ****** ***** *****, *******, AL 35758

Day Phone: 256-***-**** Fax: 256-***-**** Email: *******@*********.***

Education:

Ashford University, B.A. Degree in Business Administration: June 2013

BR2C Training Center, Certification Specialized Logistics Item Manager: February 2005

Institute of Business & Technology, Computer Operations: May 1987

Work Experience:

Huntsville City Schools/EPSCO October 2015 – Present

CSOSecurity Officer:

Ensure the quality of security services performed in keeping with the directives and standards established by Huntsville City Schools.

Observe and report activities and incidents at an assigned client site, providing for the security and safety of client property students and personnel.

Make periodic patrols to check for irregularities and to inspect protection devices and fire control equipment.

Preserve order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.

Control access to client site or facility through the admittance process.

Patrol assigned site on foot or in vehicle; check for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons.

Prepare logs and reports as required.

Huntsville City School/Appletonlearning February 2015 – October 2015

Huntsville, AL

Instructional Aide:

The Special Education Instructional Aide will provide instructional support to certified teachers in order to enhance the learning environment of special education students through individualized focus on learning skills.

Assists in preparation of instructional materials and physical environment

Assists in planning and preparation for group and individual activities

Supervises students as assigned, during non-instructional activities

Provides individual and group instructional support to reinforce skills

Provides enrichment and remedial assistance as required

Assists special needs students with various daily functions such as toileting, feeding and navigation though the school

Assists with evaluation to determine student progress

Participates in activities that will develop positive interaction in the instructional process

Performs other related tasks as assigned

Transworld System January 2014 - Feb 2015

Madison, AL

Account Executive

Cash flow management service by accelerating customer payments

Establish a seamless automatic billing process for customers

Deliver a progressive cash-flow solutions to businesses

Provide an online portal for submitting and reporting for customers

Futaba February 2013 – October 2013

Huntsville, AL

Surface Mount Technician

Uploaded programs and making necessary adjustments as needed.

Verified the feeder setup for part placement.

Loaded oven profiles for reflow processing and preparing the auto imaging program for final inspection.

Ensured projects were completed timely and efficiency while minimizing material waste.

Sanmina SCI-Defense & Aerospace Systems Division February 2005 – February 2013

Huntsville, AL

Team Lead

Uploaded programs and making necessary adjustments to programs as needed.

Verified the feeder setup for part placement.

Loaded oven profiles for reflow processing and preparing the auto imaging programs for final process inspection.

Ensured projects met time constraints in order to maximize production efficiency and minimize material and product waste.

Trained new employees.

Surface Mount Technician

Managed the construction of electronic circuits to printed circuit boards.

Utilized computerize high tech equipment for Aviation & Missile platforms.

Processed attrition reports for production efficiency.

Coordinated with logisticians and process engineers.

Vaughn Consulting Services February 2000 – February 2014

Madison, AL

Consultant

Provided consulting, management, marketing, and sales services to local small businesses.

Responsibilities also included working with small business clients to define goals and directions while organizing bookkeeping; securing venture capital; and commercial lines of credit.

Established processes and procedures to monitor, evaluate, and correct problems effecting clients objectives.

Secured local, state, and federal government contracts for client that increased sales from $300K to $1.2M.

Developed a proposal for a feasibility study to the City of Huntsville in order to establish a small business incubator; on the board of directors at the Alabama A&M Community development Center, as a small business consultant.

Orkin Pest Control June 1996 – February 2000

Huntsville, Alabama; Indianapolis, Indiana

Branch Account Manager

Maintained a continuous line of communication with our customer base to promote company products as well as keeping the client informed about new technology that would enhance our services.

Managed and serviced commercial accounts and provided customer service in designated territories.

As a certified home inspector in the state of Indiana, was responsible for inspections and evaluations of homes as well as provided customer service, sales and marketing.

Vaughn Cleaning Services January 1994 – August 1998

Authorized Jani-King Franchise

Indianapolis, Indiana

Owner

Managed the entire range of activities for commercial and industrial companies.

Utilized hands-on knowledge of marketing, account management and business development to improve sales and marketing of commercial and industrial products and services; trained employees on the commitment to excellence of quality service and customer satisfaction.

Maintained technical competence of changing technology and new product lines via trade publications, conferences and seminars.

Established processes and procedures to monitor evaluate and correct operational problems affecting business objectives.

Anacomp Imaging Conversion Services 1993 – 1995

Indianapolis, Indiana

Project Leader

Managed projects utilizing advanced technology in the conversion of stored data.

Supervised projects involving the restoration of old documents, transcripts and articles.

Updated court records for the state of West Virginia child care division that resulted in a new source of income for Anacomp- Imaging Conversion Services.

Union Carbide/Praxair Surface Technologies, Inc 1991 - 1993

Indianapolis, Indiana

System Support Analyst

Managed electronic funds transfer for Praxair Surface Technologies, Inc.

Responsible for monitoring nightly back-ups for 10 plant locations and ensuring all systems are available to users.

Processed and recorded tapes for yearly, monthly, and weekly back-ups, for storing and restoring files.

Prepared weekly payroll for hourly employees.

Continuous Forms & Checks 1989 - 1991

Indianapolis, Indiana

Computer Operator

Design business forms and payroll checks utilizing advanced CAD software products.

Responsible for sales and quotes on continuous forms and check format procedures.

Customer Service Represent

Promoted from Composition Artist to Customer Service Representative, designed a paper chart and color graph brochure for trade shows.

Performed drafting, paste up, cut-ins, stripping, typesetting duties, plate burning, and camera work.

Duracell Battery R&D 1985 - 1988

Norcross, Georgia

Shipping and receiving Clerk

Load and unload cargo that was prepared for shipping and receiving on a daily bases.

Remove hazardous waste twice a week according to OSHA standard.

Technical Engineer

Promoted to Technical Engineer to conduct endurance and strength test on the interior components of the alkaline and lithium cell batteries.

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