Management Customer Service

Neshaya Randall, MBA

**** ****** ******** ******** ****, TX 77489 832-***-**** *******.*******@*****.***

Business Management/OPERATIONS DIRECTOR

Extensive background in Management affairs, including project managing effectively and efficiently, result-oriented, strong organizational skills, highly motivated, time management skills, and budget management.

Extensive background in Secretarial affairs, including data entry, time management, travel arrangements, record keeping, PowerPoint Presentations, spreadsheets in Excel, assertive personality, self-starting attitude, innovative thinking, strong organizational skill and Calendar meeting management through Outlook.

Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.

Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and corporate policies, job descriptions and management reports.

Skills

Excellent Communication Skills

Fast and Accurate Typing

Delegation

Calendar Meeting Management

Organizational Skills

Problem Solving

Interpersonal Skills

Strategic Thinking

Time Management

MS PowerPoint

Attention to Detail

MS Outlook

MS Word

MS Excel

MS Access

QuickBooks

Planning/Arranging Travel

General Office Procedures

Professional Experience

TEEN AND FAMILY SERVICES – HOUSTON, TX

Provides an alternative peer group for teens in recovery from alcohol and substance abuse.

Operations Director, August 2015 to present

Responsible for merging the gap between business department and program department of a non-profit organization that supports families in recovery with teen alcohol and substance abuse.

Key Results:

Develop and implement strategic plans to increase efficiency and effectiveness of the non-profit organization

Improve the operational systems and processes and policies in support of organizational missions specifically support better management reporting, business process and organizational planning

Oversees overall financial management, planning, systems and control

Accounts Payable and Accounts Receivable

Management of organizations budget in coordination with the Chief Executive Officer

Organization of fiscal documents

Payroll management including tabulation of accrued employee benefits

Assist with grant process

Development of individual program budgets

Updating program census, record keeping of clients billing

Decreased operational expenses by 25% by finding more efficient and effective resources

Discovered 150K+ discrepancy on financials and cleared within 3-month time period

KIPP HOUSTON PUBLIC SCHOOLS – HOUSTON, TX

Provides excellent education to low income students with the ability to excel to and through college.

Campus Business Manager, 2013 to May 2015

Responsible for the overall team mission is accomplished to which is to help remove the obstacles for teaching and learning, deliver great support and partnership to schools, RST faculty, parents and students while striking the right balance of structure and process, respecting school and department input.

Key Results:

Managed the campus facilities

Worked to ensure food service operated

Coordinated the campus safety and security programs

Managed $1 Million Campus budget – Administered and audit campus operations budget and payroll process for multiple schools

Managed, trained and evaluated non-instructional campus personnel - Plant Manager, custodial staff and Campus Receptionists.

Managed vendor accounts- security guard service, food service provider, building and ground vendors.

Coordinate and oversee school operations, including maintenance, grounds, security, custodial services, school safety, and fixed assets for a group of schools to help remove obstacles for teaching and learning. Served as a liaison for maintenance, repairs and construction projects.

Evaluate and coordinated the development and implementation of school improvements plans, while striking a balance of structure with input by ensuring that appropriate resources are made available to support the plans.

Advised, recommend and implement solutions to various business requests, questions and concerns using data, information and analysis in decision making.

Research and implemented region and campus based policies and procedure to make decisions collaboratively with the Director of Campus Operations, School Leaders and Heads of Schools.

2H OFFSHORE Houston, TX

Provides design and structural analysis and integrity management of riser and conductor systems used in the drilling and production of offshore oil and gas reserves

Human Resource Administrator, 2011 to January 2012

Recruited employees guiding the startup and management of a full spectrum of operations, systems and programs. Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR generalist workplace issues.

Key Results:

Maintain Project Organization Charts in MS Visio.

Maintained employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.

Assist with visa requirements for contractors and employees

Assist with office space planning & workspace assignments

Assist with preparation of monthly & year-end reports consisting of terminations, transfers, new hires

Schedule candidates for interviews

Document updates when business processes changes via MS Excel

Developed summaries and presentations for management (monthly, quarterly and annually)

Assist with development of reports to support key business decisions via MS Excel

Making travel arrangements, including airline, hotel and rental cars

Managed Calendar and meetings

Prepared presentations and reports

CYPRESS FAIRBANKS ISD Houston, TX

Students’ academic performance and achievement level will reflect excellence in learning and attainment of both high expectations and high standards.

Executive Secretary, 2005 to 2011

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to the registrar and admissions offices. Coordinated travel arrangements, maintained database and ensured the delivery of premium service to students. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work.

Key Results:

Communicated effectively with multiple departments to plan meetings and prepare welcome packages for new students. Established strong relationships to gain support and effectively achieve results.

Helped coordinate numerous special events.

Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official school correspondence.

Co-developed comprehensive, 60-page training manual that enabled faster ramp-up for newly hired support staff.

Developed innovative PowerPoint presentation used by the Office of Admissions to market executive support programs to potential students.

Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.

ROYAL ISD- Brookshire, TX

Students’ academic performance and achievement level will reflect excellence in learning and attainment

of both high expectations and high standards.

In School Suspension Supervisor 2002 to 2005

Supervised and maintained quiet study area for disciplinary students, Consult with teachers’ and administrators on student’s behavioral adjustments.

Key Results:

Communicated effectively with multiple departments to ensure all students had all assignments to successfully complete and pass their class. Established strong relationships to gain support and effectively achieve results.

Maintained and distributed all classroom assignments to students as well as teachers when complete.

PINES PRESBYTERIAN CHURCH Houston, TX

Provide secretarial services such as answering phones, filing, preparing reports and dictating sermons for the congregation to receive copies.

Office Assistant, 2000 to 2002

Key Results:

Communicated effectively with multiple departments to plan meetings and prepare welcome packages. Established strong relationships to gain support and effectively achieve results.

Helped coordinate numerous special events.

Prepared weekly Sunday Bulletin.

Prepared PowerPoint Presentations.

Dictated weekly sermons on transcriber.

AETNA US HEALTHCARE Houston, TX

Provide customer service to providers and to the customer about their benefits and claim status for healthcare.

Customer Service Representative, 1999 to 2000

Key Results:

Communicated effectively with customers and providers. Established strong relationships to effectively achieve results.

Education & Certifications

LETOURNEAU UNIVERSITY Houston, TX

Masters of Business Administration (MBA) (with honors), 2012

LETOURNEAU UNIVERSITY Houston, TX

Bachelor of Business Management (BA) (with honors), 2010

HOUSTON COMMUNITY COLLEGE Houston, TX

Associates of Arts (with honors), 2006

Certification:

Paraprofessional Certification (NCLB Act) Region IV

Certified Wedding Coordinator

Work Life - Home Life Balance

Contact this candidate